Strategy & Operations Manager (GFC)

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role & team

Global Focus Categories (GFC) represent a multi-billion-dollar portfolio at the center of eBay’s strategy, including categories such as Collectibles, Fashion, P&A, Electronics & Home, and Vehicles. These categories are priority investment areas for eBay, each with distinct customer dynamics and significant opportunities to unlock growth.

We are seeking a Strategy and Operations Lead to join the GFC team in London. This role will support the GFC leadership team in defining and accomplishing strategy across the portfolio, while driving operational excellence and cross-category alignment. This is a high-impact role with exposure to senior leadership and the opportunity to build some of eBay’s most important businesses.

You will act as both a strategic thought partner and an embedded operator, helping translate strategic priorities into execution across a complex, global portfolio.

This role requires the ability to structure ambiguous problems and develop clear strategic frameworks. It also demands operational rigor to drive initiatives from planning through delivery. You will work across categories and functions, helping ensure consistency, visibility, and performance across the GFC portfolio.

You will collaborate closely with leaders across product, engineering, marketing, analytics, finance, trust, and regional teams across North America, Europe, and Asia.

What you will accomplish

• Strategic Partnership: Serve as a trusted thought partner to the GFC leadership team, supporting the development of portfolio-level strategy and key growth initiatives.

• Operational Ownership: Drive the execution of strategic priorities, ensuring progress against key achievements, targets, and business objectives across the portfolio.

• Portfolio Strategy & Insights: Develop a complete view of performance across GFC categories, identifying trends, risks, and opportunities to inform decision-making.

• Cross-Category Initiatives: Support and lead initiatives that drive consistency, guidelines, and alignments across categories.

• Business Planning & Cadence: Manage core operating rhythms, including planning cycles, business reviews, and performance tracking across the portfolio.

• Executive Communication: Build clear, data-driven materials for senior leadership, including strategic deep dives, performance updates, and recommendations.

• Cross-Functional Collaboration: Partner closely with product, engineering, marketing, finance, analytics, trust/risk, and regional teams to align on priorities and drive execution.

• Problem Solving & Deep Dives: Lead structured analyses on high-priority topics, from diagnosis through implementation.

• Process Improvement: Identify and implement improvements to drive operational efficiency, clarity, and scalability across the organization.

What you will bring

• Experience at a management consulting firm or in a strategy/operations role within a leading technology, eCommerce, or consumer company preferred.

• Strong analytical and structured problem-solving skills, with the ability to break down complex business challenges.

• Proven ability to manage cross-functional projects and influence collaborators without direct authority.

• Excellent written and verbal communication skills, with experience creating executive-ready presentations.

• High level of ownership, with a track record of delivering results in fast-paced and ambiguous environments.

• Comfortable working with data to inform decision-making; experience with analytics and modeling is a plus.

• Collaborative approach with strong interpersonal skills and the ability to work across global teams.

• Bachelor’s degree required; MBA or equivalent experience preferred.

Additional Information

This role is based in London and will require regular collaboration with global teams across multiple time zones.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected] . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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