Client Advisor f/m - Heathrow Airport

MONCLER is currently looking for a full-time Client Advisor to join our team at Heathrow Airport.

Our Client Advisors, with impeccable presentation and natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Responsibilities and tasks:

● Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
● Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after-sales and clienteling activities, and providing a warm and welcoming environment;
● Achieves excellent selling performances and results;
● Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
● Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
● Ensures that company policies, procedures and standards are adhered to at all times.
● Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner. Requirements:

● Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus;
● Passion for retail, client service and luxury fashion;
● Excellent understanding of the luxury sector and product sensitivity;
● Strong communication skills;
● Willingness to evolve in the organisation;
● Fluency & sophistication in English and another language is a plus;
● Digitally aware and open to new ways of working;
● Ability to work in a fast-paced, changing environment

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.