IFM Project Lead - Small Works

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We are looking for an IFM Project Lead - Small Works to join our Integrated Facility Management business line.

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We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

Role Purpose:

The EMEA Small Works Program Lead acts as the primary point of contact between IFM Operations, IFM Program teams, and WD&C in the delivery of localized projects across the region. Working in close partnership with local FM teams, this role will establish and lead a dedicated Small Works delivery function, ensuring consistent project execution while maintaining operational excellence. The position bridges the gap between day-to-day facilities operations and capital projects, creating a streamlined approach to project delivery that enhances customer experience and maximizes efficiency across the portfolio.

Key Responsibilities:

• Establish and lead the Small Works delivery team, including oversight of Project Delivery Managers
• Develop and implement standardized processes, tools, and reporting mechanisms for Small Works projects
• Lead the triage process in partnership with WD&C to ensure appropriate project categorization and resource allocation
• Manage stakeholder relationships across IFM, WD&C, and client organizations
• Ensure compliance with workspace regulations and design standards while maintaining swift delivery times
• Drive continuous improvement in project delivery metrics, including time to deliver, cost efficiency, and customer satisfaction
• Oversee the Small Works CAPEX budget and forecast planning process
• Develop and maintain vendor relationships and agreements specific to Small Works delivery

Key Performance Measures:

• Customer satisfaction ratings
• Budget adherence and cost optimization
• Successful implementation of standardized processes and tools
• Team performance and development
• Quality of project delivery and compliance maintenance
• Key relationship management

Skills & Experience:

• Minimum 5 years experience in construction project management, Program or facilities management
• Proven track record of leading teams and managing multiple stakeholders
• Strong background in both construction and facilities operations
• Experience in developing and implementing new operational frameworks
• Excellent understanding of project controls and governance
• Strong financial acumen and budget management experience
• Professional qualification in Project Management
• Experience in vendor management and contract administration
• Demonstrated client relationship skills.
• Strong communicator - good presentation skills and possesses strong verbal and written communication skills.
• Flexible - able to adapt and effectively deal with rapidly changing situations.
• Proven ability to initiate and follow through with improvement initiatives.
• Ability to work independently and be a team player.

Strong communicator - good presentation skills and possesses strong verbal and written communication skills.

Flexible - able to adapt and effectively deal with rapidly changing, situations.
Proven ability to initiate and follow through with improvement initiatives.
Able to work independently and be a team player.

Desired Qualities:

• Strong leadership and team development capabilities
• Excellent communication and stakeholder management skills
• Strategic thinking with practical implementation ability
• Problem-solving mindset with focus on continuous improvement
• Ability to operate effectively in a matrix organization
• Change management experience
• Understanding of corporate real estate and workplace design principles

Reports to: EMEA Engineer Program Lead

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you? To apply you need to have:

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using an objective approach
• Demonstrate an ability to look at long term solutions
• Project, program management & organizational skills
• Planning & organizational skills to prioritize work and meet tight deadlines
• Demonstrated experience in balancing the interests of the client with those of the company
• Experience in owning, managing and supporting Facilities Management activities across multiple locations and countries
• Experience in managing project works programs at scale across a large organisation
• Experience in handling client and/or company sensitivities' knowing when to escalate with urgency, or how to de-escalate certain risks

Location:

On-site -London, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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