Director Change & Transformation

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Position Overview

The Director of Change & Transformation (CTF) is responsible for establishing and leading Fourth’s enterprise-wide Change & Transformation Function. While the immediate priority is the execution of Fourth’s organisational restructure, this role is explicitly accountable for building a permanent, scalable change capability that will own and manage a long-term transformation and change portfolio across the organisation.

This role ensures Fourth transitions into an AI-native, GM-led, adoption-first operating model. The Director of CTF drives governance, alignment, change readiness, leadership enablement, and disciplined execution across all transformation workstreams.

Mission

“To build and operationalise a lasting enterprise Change & Transformation Function that accelerates Fourth’s AI-native operating model, delivers the restructuring program, and institutionalises continuous improvement and adoption-led execution.”

Primary Responsibilities

1. Strategic Leadership

• Build the enterprise Change & Transformation Function as a permanent operating capability.

• Define the overarching transformation framework, methods, and standards.

• Partner with Executive and Senior Leadership to align transformation priorities.

• Translate Fourth’s AI-native strategy and customer journey model into organisational, process, and behaviour change requirements.

• Shape the future-state culture, ensuring the organisation adopts new ways of working.

2. Transformation Governance & Portfolio Management

• Establish and run the Transformation Steering Committee.

• Own the enterprise transformation roadmap (short-term restructure + long-term change portfolio).

• Maintain RAID, KPIs, decision logs, and cross-workstream dependencies.

• Ensure all initiatives follow consistent governance, OKRs, and reporting.

• Manage risks, issues, and critical escalations.

3. Change Architecture & Adoption Leadership

• Own the change strategy and operating rhythm across all initiatives.

• Lead readiness assessments, behaviour mapping, and change impact analyses.

• Guide workstreams to align changes to customer outcomes (NRR uplift, adoption, productivity).

• Drive communications, engagement, and narrative clarity for all levels of the organisation.

4. Leadership Enablement & Culture

• Equip leaders at all levels to operate in the GM-led, AI-native structure.

• Embed new leadership standards, rituals, and behaviours.

• Run leadership alignment sessions, coaching, and change capability uplift.

• Ensure culture and behaviours align to transformation goals.

5. Building Permanent Transformation Capability

• Design, recruit, and develop the CTF organisation (change managers, PMO, L&D, comms).

• Create reusable frameworks, playbooks, tools, and methods.

• Build a repeatable model for future enterprise change initiatives.

• Develop long-term portfolio prioritisation with executive stakeholders.

Preferred Experience and/or Qualifications
10–15+ years leading enterprise transformation and change

Experience working directly with C-suite leaders

Prior leadership of a centralised change or transformation office

Strong organisational design and operating model capability

SaaS, AI, or technology-led transformation experience preferred

Consulting background (Bain/BCG/McKinsey-style) advantageous

Benefits

🏖 Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

⌚️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

🧘‍♀️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.

💻 Laptop and equipment.

🏥 Healthcare expense claim tools!

📔 Like in life, at work we also want you to grow with certifications.

🎉 Annual meet ups!

👥 Enhanced parenting scheme!

🚲 Cycle to work scheme and season ticket loan provided.

🏦 Pension and life insurance? Several, for you to choose what looks convenient.

💷 On demand pay tools for you to be able to access salary even before the end of the month!

All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.