Family Liaison Officer

Family Liaison Officer / Attendance Officer
Salary: Full time £32,535 - £33,987
Actual £28,293 - £29,556
Grade: ME7 Point 12 - 15
Hours: 35 hours per week, 39weeks per year
(Term Time + Inset Days)
Contract: Permanent
Start Date: ASAP
We are looking to appoint a dedicated and committed Family Liaison Officer / Attendance Officer to work with an already strong pastoral and attendance team to improve the life chances of young people by supporting their engagement in education.
For full details please see Job Description.
A Job Information Pack and Application Form are available on the School website Completed applications should be submitted by 10:00am on Monday, 5th January 2026
No Agencies or CVs please as these will not be considered for shortlisting
We are committed to safeguarding the welfare of children in line with Keeping Children Safe in Education. All applicants are required to undertake an enhanced Disclosure and Barring Service check. We fully support the London Borough of Merton’s Equal Opportunities Policy. Job Description
General Duties of Family Liaison Officer:• To act as point of contact for families who are in need of support to help their child access education
• Manage, implement, review and support strategies in place from the School
• To help identify barriers to education and work with school colleagues to provide support to overcome these barriers
• To work with external agencies to support (such as Education Welfare Service and The Children and Families Safeguarding Hub) to overcome barriers that prevent access to education
• To support families and young people to develop skills that will help them be independent and resilient
• To reduce absence rates for key students
• To instigate and maintain positive relationships with key families
• To sign post families to additional support where necessary
• To ensure records are kept up-to-date and confidential using school systems
• To work closely with the Safeguarding Team and attend Safeguarding Team meetings internally and with external agencies
• To arrange and lead with meetings with key families that involve the School or other agencies
• Carry out home visits where necessary
• To support young people in their return to school after periods of absence
• To work closely with the wider Pastoral Team, including Heads and Deputy Heads of Year, the Inclusion Team and the SEND Team
General Duties of Attendance Officer:
• To keep accurate records of student attendance and punctuality using the School’s database
• To liaise with parents by telephone and in person regarding attendance issues including sensitive requests for medical evidence following persistent absences
• To liaise with students, parents/carers, teachers, school agencies, year co-ordinators, SENDCO and senior leadership team regarding absences.
• To liaise with the EWO by telephone and email (daily) and to attend fortnightly Attendance meetings
• To act as a point of contact for staff who have concerns over student well-being
• Supporting/monitoring individual students with issues regarding persistent absence
• Dealing with sensitive and confidential issues that arise through daily contact with parents/carers/students
• Overall responsibility for the day-to-day running of the Attendance Office including liaising with Senior Management over concerns
• Line Management of Attendance Assistant including performance management
• Responsibility for ensuring the Attendance area is appropriately manned for use as a main point of contact for students, staff and ad-hoc visitors to the Mostyn Road school site, during school opening hours
• Liaising with the School’s First Aid Team, School Receptionist and outside agencies (Police/Ambulance) as and when appropriate
• To ensure accurate data entry and record keeping
• To carry out administrative tasks relating to attendance and punctuality.
• To ensure accurate administration in connection with twice daily, and lesson by lesson registration of students
• Accurate data entry onto SIMs Attendance Module.
• Administration connected to late student arrivals
• Ensuring any registers not completed by tutors/teachers are pursued
• To produce, using the School’s database, daily absence and punctuality lists to a timeline in order that daily attendance monitoring can be carried out
• To produce, using the School’s database, reports on pupil absence and punctuality as and when required.
• To produce letters for parents/carers regarding attendance/punctuality issues
• Administration involved in clearing outstanding student absences
• Administration relating to requests from students for leave of absence
• Monitoring communication from parents to ensure accurate attendance information
• To process outgoing Attendance letters
General Responsibilities
• To undertake any reasonable duty as requested by the Headteacher or SLT
• Uphold school policies
• Use Edukey (SEND) and CPOMS (Safeguarding)
• Engage with families, parents, carers and young people
• Work as part of a team
• Problem solving using creativity and initiative
• Identifying problems and barriers for young people and working to improve the situation
• Awareness of emotional and contextual needs of families and young people
• Attend and participate in Admin Team meetings
• To understand and put into practice school policies on Health & Safety and Equal Opportunities
• To take part in Continuous Professional Development as appropriate
• To undertake any other duties commensurate with the grade and responsibilities
• To undertake general administrative support as directed by the Support Services Manager including photocopying of documents, filing, faxing etc.
• To provide additional administrative support to other areas across the School as required e.g. Examination invigilation
• To assist the Support Services Manager with the organisation of school functions as required including attendance at events where appropriate e.g. Induction Evening, Open Evening
• Assist with student and staff First Aid and welfare, liaising with parents/staff etc. (First Aid training will be provided) Whole School Responsibilities
• Be aware of and comply with, policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equal opportunities for all
• Contribute to the overall ethos/work/aims of the School
• Appreciate and support the role of other professionals
• Attend and participate in relevant meetings as required
• Participate in training and other learning activities and performance development as required
• Recognise own strengths and areas of expertise and use these to advise and support others
• Provide additional administrative support to other areas across the school as required
• Assist in the cover duties of absent administrative staff where appropriate
• To show a personal commitment to safeguarding and promoting the welfare of children and young people This Job Description sets out the tasks and responsibilities of the post at the time it was prepared. These may vary from time to time without changing the general character of the task or responsibility entailed. Such variations are a common occurrence and cannot themselves justify a re-grading of the post.