Repairs Operations Manager - Social Housing

Job Opportunity: Regional Operations Manager (Social Housing)

Location: West London

Salary: 81,000 per annum

Contract Type: Full-Time, Permanent

The Role

We are seeking a seasoned Regional Operations Manager to lead and be accountable for the delivery of a high-quality responsive repairs service across our West London housing portfolio.

Managing an annual budget of 4 million , you will oversee the strategic and operational performance of the repairs department, ensuring that we not only meet but exceed the expectations of our residents. You will be the driving force behind a customer-focused culture, focusing on expert contract management, rigorous cost control, and the seamless integration of services within a large-scale housing group.

Key Responsibilities

• Operational Excellence: Lead the delivery of responsive repairs within the West London geographic area, ensuring all operational KPI's and Tenant Satisfaction Measures (TSMs) are met.

• Financial Oversight: Full accountability for the 4m annual budget, working closely with Finance Business Partners on forecasting, reconciliation, and value-for-money initiatives.

• Leadership: Manage and mentor a high-performing team, fostering a culture of learning, excellence, and safety.

• Contract Management: Oversee the performance of partners, consultants, and contractors. You will lead the client function, strengthening partnering relationships to ensure effective service delivery.

• Compliance & Safety: Ensure total compliance with all safety and property legislation, including Health & Safety, the Regulator of Social Housing, and Housing Ombudsman requirements.

• Escalation & Resolution: Act as the senior escalation point for complex complaints and Environmental Health Notices, ensuring swift and empathetic resolution.

• Strategic Growth: Lead on departmental work plans, service reviews, and corporate strategies, producing detailed performance reports for the Senior Leadership Team (SLT).

• Stakeholder Engagement: Build and maintain influential relationships with Local Authorities, MPs, resident panels, and emergency services.

Knowledge, Skills & Experience

• Social Housing Expertise: Significant leadership experience within the social housing sector is essential, specifically in responsive repairs and property services.

• Commercial Acumen: Extensive experience managing third-party contractors and a proven track record of handling multi-million-pound budgets.

• Technical Safety: Must hold a relevant H&S qualification ( IOSH 5-day or NEBOSH Construction Certificate ) with a deep understanding of current property legislation.

• Professional Qualification: Ideally hold, or be willing to work towards, an Ofqual-recognised Level 5 qualification in Housing Management (CIH) .

• Data Driven: IT literate with specific experience in repairs management systems, diary planning for large workforces, and using data to drive decision-making.

• Problem Solver: Proven ability to diagnose complex operational issues and implement innovative, effective solutions.

• Requirements: This role requires a satisfactory Basic DBS check (funded by the employer) and the flexibility to participate in an out-of-hours escalation rota.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.