Studio Support Trainer (Beauty Therapist)

Our Brand

FACEGYM is the first of its kind - a unique facial fitness experience dedicated to boosting confidence. Think of us as a complete workout for your face.

We combine sculpting techniques with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ muscles of the face, helping deliver real, visible results.

Based in Central London, we are now a fast-growing global brand, operating across the UK and USA, with exciting expansion into new international markets.

Job Summary

This is a dynamic, hybrid role combining hands-on facial training with operational studio support.

As a Studio Support Trainer, you will ensure seamless studio operations while stepping into a Studio Lead role when needed, and delivering exceptional facial workouts to maintain outstanding client experience.

You will provide flexible coverage across all London studios (including Notting Hill, St John’s Wood, Kings Road, Selfridges, and Coal Drops Yard), supporting the business during staff absences, holidays, and peak periods.

Key Responsibilities

Studio Support/Front of House Responsibilities

• Ensure smooth day-to-day studio operations, including front-of-house duties, self check-in/out, walk-ins, and client support

• Manage bookings, cancellations, and client intake for a seamless experience

• Maintain studio cleanliness, hygiene, and overall readiness

• Oversee opening and closing duties as key holder

• Support retail sales, rebooking, and overall revenue growth

• Handle client queries and concerns professionally, in person and over the phone

• Monitor stock levels and support end-of-day reporting

Trainer Responsibilities

• Deliver high-quality facial workouts in line with FACEGYM protocols

• Build strong client relationships to drive retention and rebooking

• Educate clients on skincare, products, and treatments to support upselling

• Maintain high standards of hygiene, Health & Safety, and studio presentation

• Stay up to date with FACEGYM techniques, products, and innovations

• Use Zenoti to manage bookings, client records, and checkouts

• Represent the brand professionally at all times

Person Specification

• NVQ Level 3 Beauty Therapy qualification or equivalent

• Experience in beauty, retail, or spa environments

• Strong customer service and sales skills

• Confident communicator with strong interpersonal skills

• Positive, adaptable, and able to stay calm under pressure

• Self-motivated with a proactive, hands-on approach

• Team player with a professional and engaging attitude

• Able to stand for extended periods (6–8 hour shifts)

• Fully flexible to work weekdays and weekends

Our Perks

• Generous commission on retail and services

• Exclusive discounts for you, friends, and family on FACEGYM services

• 50% discount on FACEGYM products

• Additional day of holiday for each year of service

• Access to a confidential employee assistance programme

Why FACEGYM?

• Work for an innovative, fast-growing global beauty brand

• Be part of a high-energy, results-driven team

• Gain world-class training in a unique concept

• Build a rewarding career with real earning potential

Equal Opportunity Employer

FACEGYM is proud to be an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace and making employment decisions based on merit, qualifications, and business needs.

We do not discriminate on any protected characteristic under applicable federal, state, or local laws, and we are committed to providing reasonable accommodations for qualified individuals.