Automotive Warranty Administrator

BYD Europe
Hounslow, Greater London

About the role:

We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK.

Working location: Hounslow, London

Key responsibilities:

  • Submit accurate warranty and goodwill claims on a daily and weekly basis

  • Monitor daily and weekly reports

  • Resubmits all rejected claims promptly

  • Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency

  • Maintain records of warranty submissions and customer contributions towards goodwill claims

  • Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request.

  • Follows up on payment of outstanding claims, processing service provider invoices

  • Verifies the criteria required by the factory

  • Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal

  • Undertake other tasks as requested by the Aftersales Manager

Skills and requirements

  • Minimum 3 years of relevant work experience; familiarity with after-sales service

  • Main dealer warranty experience

  • Computer skills are essential

  • Ability to use own initiative and multitask

  • Possess exceptional organisational skills

  • Team player

  • Personable approach, with a polite and courteous manner

  • Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

  • Ability to write routine reports and correspondence

  • Has right-to-work in the UK

We offer:

  • Performance and experience-based competitive remuneration;

  • Scottish Widow workplace pension;

  • 25 days paid holidays + public holidays;

  • On-site free parking;

  • Commute allowance;

  • Car sacrifice scheme;

  • Private healthcare

  • Department & company wide teambuilding events;

  • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

Posted 2026-03-07

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