Warranty Specialist

• Review and publish warranty policy and relevant documentation to the Dealer network.
  
• Manage all the UK Dealer Network warranty claims through the OMODA warranty approval system.
  
• Perform warranty audits (virtual and on-site) when required.
  
• Validation and application of technical bulletins and campaigns into the UK market.
  
• Ensure compliance with the British consumer and privacy laws.
  
• Liaise with local authorities to ensure warranty processes and procedures are complying with the standards of the UK motor industry.
  
• Responsible to write and deliver (if required) warranty related training courses to the Dealer network.
  
• Liaise with the Technical Support team ensuring one-voice value is promoted within the department.
  
• Manage goodwill applications through the Dealer network and liaise with the management team to review and validate requests.
  
• Monitor and report relevant KPI’s to warranty function (claims, trends, supplier recovery)
  
• Develop the OMODA warranty approval system along with rest of the Aftersales team, ensuring key functionalities and reporting mechanisms are available.
  
• Other relevant tasks of the Aftersales Department.
  

Requirements

• Experienced in managing warranty operations including analysis of data and reporting.
  
• Ability to influence and engage at all levels to maximise Aftersales share of voice.
  
• Excellent communication, organisation, and interpersonal skills, with the ability to thrive in a fast-paced environment and remain calm under pressure.
  
• Proficient in English listening, speaking, reading and writing.
  
• Proficiency in Microsoft Office.
  
• Full and clean driving license.