Investigations /Adjudication Manager (6 months FTC)

Job Description

Investigations /Adjudication Manager (6 months FTC)

Your new company
A national, independent dispute resolution organisation is seeking an experienced Investigations / Casework Manager to join on a 6-month fixed-term basis. The role sits within a specialist dispute resolution function responsible for delivering fair, impartial, and independent investigations into escalated complaints and disputes. You will be accountable for the performance, quality, and delivery of investigations undertaken by a team of investigators and/or adjudicators, ensuring outcomes are evidence-based and compliant with statutory and regulatory expectations.
This is a home-based, full-time role, suited to candidates looking for a senior fixed-term or interim opportunity.

Your new role

• Lead and manage the operational performance of a casework / investigations team
• Allocate and oversee casework to ensure delivery against agreed targets and service standards
• Personally handle or oversee complex and high-risk investigations where required
• Quality assure work to ensure consistency, fairness, and high standards.
• Ensure compliance with legal, regulatory, and organisational requirements
• Identify opportunities to improve investigation processes, systems, and governance
• Use data and insight to inform operational and service improvements
• Coach, develop, and support team members to achieve high performance.
• Support recruitment, onboarding, and training activity as required
• Manage internal and external stakeholder relationships effectively
• Identify, manage, and mitigate operational and delivery risks
• Embed learning and continuous improvement across the service

What you'll need to succeed

• Proven experience managing teams delivering complex complaints, disputes, or investigations
• Strong understanding of investigation or adjudication processes
• Experience managing performance, quality, and delivery against targets
• Ability to make balanced, impartial, and defensible decisions
• Strong communication and stakeholder management skills
• Experience of quality assurance and continuous improvement
• Confident people manager with a coaching-focused leadership style
• Experience within an Ombudsman, regulator, or similar oversight body
• Knowledge of regulated sectors (e.g. housing, financial services, utilities, public services)
• Experience supporting operational change or service improvement initiatives

What you'll get in return

• 6-month Fixed Term Contract
• £55- 60 k salary equivalent (pro-rated)
• Home-based working
• Opportunity to make an immediate impact within a well-established dispute resolution function
• Senior leadership exposure in a purpose-driven organisation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4628125