Library and Customer Service Assistant

Description

Gradepro rata (18 hpw ) 5 permanent position.

Gradepro rata (15 hpw ) 1 permanent position.

We are looking for highly organised and self-motivated candidates who have excellent interpersonal and customer service skills and who enjoy a challenge!

No 2 days are the same in our libraries and as a Library and Customer Service Assistant you will be responsible for managing enquiries from library members and visitors in person and on the phone assisting with digital access and the processing shelving and promoting of our stock. You will assist with weekly events and activities including singing rhymes and reading stories with our youngest members at Baby Bounce and Story Time sessions.

We welcome all and all are welcome! Our libraries are bustling hubs of activity whether it be sounds of songs in the air from our Baby Bounce sessions to the delightful hum of children practising their reading at our Reading Buddies sessions. There is something for everyone; space for studying sharing poetry researching family history childrens activities and craft sessions reading groups In Stitches Games club and much more!

So if you think you have what it takes you are up for the challenge and you can evidence how you meet the JD requirements apply now!

Please view Job Profile here

For an informal discussion about the post please contact @ or @ or @

The closing date for the receipt of applications is 26th January 2026 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Should you require any help or advice with your online application please contact the Recruitment Helpdesk on

Previous applicants need not apply.

Additional Information

We want everyone to choose Havering. When you apply for a job with us your application is considered on its merits regardless of your age disability ethnicity faith gender identity or sexual orientation. Our residents and service users come from all walks of life and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children young people and vulnerable adults. If you are appointed to a job that involves working with these groups you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Required Experience:

Junior IC