Account Director

We need a sharp, organised client lead to run brilliant projects, grow accounts, and keep our clients closer than close.

How&How are seeking an Account Director to join and help lead our team in London. You will be an innate organisational force, with acute attention to detail and impeccable communication skills.

You will lead and oversee a range of creative and digital projects, from smaller tasks through to complex web builds. You will be responsible for the delivery of quality creative work through the effective management of your team, and your ability to lead and inspire others inside and outside the agency.

You will be able to adapt your approach depending on the audience and the client. You'll be as comfortable thinking big as you will be obsessing about the details.

Topline: we need a well-rounded team player to lead and manage projects, with amazing organisational skills, meticulous attention to detail, and excellent relationship and business acumen.

Your Responsibilities:

• Manage and lead a team of account managers

• Lead and maintain client accounts, ensuring they are profitable and growing

• Partner with senior clients, building a tight-knit relationship between their team and other stakeholders

• Proactively take responsibility for driving each project forward

• Confidently make decisions and build a persuasive rationale for them, bringing others along the decision-making process

• Guide and motivate the people around you, including teammates, partners and clients

• Always seek new and innovative ways to develop the work and your team

• Develop cost estimates and proposals, and negotiate contracts and fees with clients

• Work with the sales team in pitching to potential clients

• Manage and maintain the financials of client accounts

• Maintain a detailed awareness of market trends affecting your accounts, and developments in the wider branding and communications industry

Your Skills:

• 7+ years' hands-on agency experience in Client Services

• Innate acumen for leading and managing creative brand and digital projects

• Proven experience managing client engagements of all levels

• Very strong financial and negotiation skills

• Extremely comfortable using project management tools and platforms

• Experience managing a mix of cross-sector projects, both B2B and B2C

• Very strong interpersonal and communication skills (fluent in English, spoken and written)

• Articulate in presenting work and facilitating workshops and pitches

• Efficient, detail-oriented, organised, and able to work under tight deadlines

• Able to balance day-to-day project deliverables, connect clients to the internal resources they need, and independently prioritise different workloads

• Team player who'll fit into our design-driven, collaborative team

Your Vibe:

• Curious about brands and the positive impact they can have on the world

• Interested in more than just design

• Ambitious self-starter who can thrive in ambiguity

• Can-do positivity and optimistic attitude :)

Our Responsibilities:

• Salary £73,000 - £79,000 (DOE)—with Bonus Opportunities

• We operate a profit share scheme with everyone in the agency, because we believe everyone should share in the success of the entire team

• We publish all our salary tiers internally and the same job roles are paid exactly the same. Because we think that's fair

• We contribute up to 3% of qualifying earnings to anyone who wants to engage in our pension scheme

• 39 Day Holiday allocation—28 days holiday + 8 bank holidays + Christmas shutdown

• We work from our bright and airy Shoreditch studio, with 2 days WFH per week

• Early finish Fridays

• Impact Days—as part of our B-Corp initiative, we give you an extra 2 days a year to make an impact and volunteer in a way that means something to you

• 2-week work-from-anywhere opportunities (time zone dependent)

• Sabbatical policy of up to 3 months after you've been with us for 3 years

• Monthly 1-2-1s, 3-month check-ins and 6-month reviews with your line manager to give honest feedback, celebrate wins, and make sure your efforts are recognised. Good work leads to good things, so if you're doing a great job, you'll see that reflected in your salary and opportunities to grow

• £1,000/year skills & training allowance

• Cross-skill training, giving you the ability to improve on overall performance

• We operate a Cycle to Work scheme, so you can spread the cost of a new bike, tax-free, through salary sacrifice

• We offer free breakfast, snacks and drinks in our beautiful kitchen

• We host regular studio learning lunches, head out to talks together, and hold studio courses accompanied by pizza & drinks

• We also cover tickets to events like It's Nice That's 'Nicer Tuesdays', or industry talks and design conferences

• Twice a year, we get our whole global team together in one place for epic Summer and Winter parties

• Visa Sponsorship—we can help sponsor your Visa in the UK

• We're B-Corp Certified, which means our agency meets the highest standards of verified social and environmental performance, public transparency and legal accountability

• Zero ego: we believe the best work happens in collaboration. So we purposely only hire open-minded, brilliant team players

• Competitive Maternity and Paternity packages

About How&How:

We're How&How, and we're on a mission to liberate ideas the world deserves.

How&How are a talent-driven, branding agency with offices in London and LA. Since 2020, we've been growing a team of the world's best thinkers, sharpest creatives and most curious minds in a collaborative, ego-free culture that nurtures creative ambition and promotes growth.

Proudly B-Corp, we're an equal opportunity employer committed to diversity and inclusion. We don't discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, or any other legally protected status.

As such, we're looking for the right person—not the job description. If that's you, we'd love to hear from you. You may be just who we're looking for :)

What you can expect:

At How&How, we take pride in a hiring process that ensures we bring in the best talent, while creating an experience that's clear, fair and transparent.

Here's what you can expect after applying:

1. Submit your application We begin by reviewing your application. If your experience aligns with what we're looking for, we'll get in touch to arrange an interview.

1. Interview with our team If selected, you'll have an initial chat with one of our team members to discuss your background, client experience and how you could contribute to our team.

1. Online assessment via TestGorilla Next, you'll be asked to complete an online assessment through TestGorilla. This helps us understand your problem-solving abilities and how you approach challenges—no pressure, just a chance for us to see how you think.

1. Final Interview with our founders If you do well in the assessment, we'll invite you to a final interview with our founders, Cat and Rog. This is a relaxed, insightful conversation where we get to know you better and discuss how you'd fit into our growing team.

We're excited to meet new, passionate individuals who are ready to collaborate and make a real impact. If that's you, don't hesitate.