Collection & Delivery Manager

Job reference number 338837

Collection & Delivery Manager

£40,457 per annum plus £3,222 London allowance, potential 15% bonus and 25 days annual leave plus bank holidays

Full time, Permanent

London South East PFW Depot, Crayford, DA1 4QX

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in London South East. You'll be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.

About the role

As a line manager to x27 delivery and collection drivers, including warehosue and self-employed owner drives, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.

You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.

Attendance : Monday - Friday 11:00 - 19:00, however flexibility is required due to operational needs.

About you

It takes more than organisational skills to be a manager. we’re looking for individuals with a passion for people and the following skills and experiences:

• From a express parcels background with some experience of working in a unionised environment
• Managing and supporting a large team to maximise performance, service and achieving KPI
• Drive high customer satisfaction by ensuring service quality and managing swift resolutions
• Ensure health & safety compliance across all night operations, maintaining a safe working environment
• Good communication skills, with the ability to engage and motivate team members to work to high standards
• Experience of introducing improvements and successfully guiding people through significant periods of change
• Ability to build effective working relationships with your team, unions and key stakeholders
• Experience of managing resources and budgets

About Us

Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

Closing Date: 21/06/2026 - his advert may close early if the appropriate number of applications has been reached.

Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

#LI-POST # PFW