Group Manager - Catering & Hospitality

Title: Group Manager

Location: Aldgate/Liverpool Street, London

Salary: up to £65k

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Group Manager who motivates their team across the estate, to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General/Group Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

The Group Catering General Manager is responsible for the strategic leadership, operational excellence, and financial performance of a portfolio of contract catering operations across multiple sites. This role ensures the consistent delivery of high-quality food, service standards, and client satisfaction while driving commercial growth, compliance, and team development.

Operational Leadership

• Lead and oversee multiple contract catering sites, ensuring consistent service delivery and operational excellence

• Implement company standards, policies, and procedures across all locations

• Drive continuous improvement in food quality, service, and operational efficiency

• Ensure effective mobilisation of new contracts and smooth transitions

Client & Stakeholder Management

• Build and maintain strong relationships with key clients and stakeholders

• Act as the senior point of contact for client escalations and strategic reviews

• Lead regular client meetings, performance reviews, and business planning sessions

• Identify opportunities to enhance service offerings and add value to client contracts

Financial & Commercial Performance

• Full P&L responsibility for the group, including budgeting, forecasting, and cost control

• Drive revenue growth through innovation, upselling, and contract development

• Ensure achievement of financial targets, margins, and KPIs

• Monitor labour, food costs, and operational expenditure to maximise profitability

People Leadership & Development

• Recruit, develop, and retain high-performing management teams

• Coach and mentor General Managers and senior site leaders

• Foster a positive culture focused on engagement, accountability, and performance

• Ensure compliance with HR policies, employment legislation, and best practices

Food, Health, Safety & Compliance

• Ensure full compliance with food safety, health & safety, and legal requirements

• Maintain high standards of hygiene, allergen management, and food safety systems

• Lead audits, risk assessments, and corrective action plans

• Champion sustainability, ethical sourcing, and environmental initiatives

Innovation & Growth

• Drive food and service innovation aligned with market trends and client needs

• Support business development initiatives, tenders, and contract renewals

• Collaborate with culinary, marketing, and central support teams to enhance the offer

Qualifications

• Proven senior leadership experience in contract catering or multi-site foodservice

• Strong commercial acumen with demonstrable P&L management experience

• Exceptional client relationship and stakeholder management skills

• Ability to lead and inspire large, diverse teams across multiple locations

• Strong understanding of food safety, health & safety, and compliance requirements

• Experience in managing complex contracts within corporate, education, healthcare, or leisure sectors

Additional Information

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.