Change Deployment Manager - 12 Months Maternity Cover (Hiring Immediately)

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Job reference 336265
Change Deployment Manager - 12 Months Maternity Cover
From £41,975, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Fixed Term, Full time

Will cover North London Delivery Offices

Are you passionate about leading change and making a real impact on the future of delivery operations? We’re looking for a Change Deployment Manager to join our Operations Transformation Deployment Team. This is a pivotal role in one of the most ambitious transformations in Royal Mail’s history, as we shift from a letter-led to a parcel-led business model.

About the Role

Reporting to the Senior Change Deployment Manager, you’ll be responsible for deploying transformational change across delivery units. Whether leading revisions or supporting commercial projects, you’ll ensure high-quality, sustainable change that delivers measurable benefits. You’ll work closely with operational managers and union representatives to ensure readiness, engagement, and successful implementation.

Key Responsibilities:

• Lead and deliver small to medium-sized unit revisions using relevant business tools
• Support larger revisions and commercial projects, ensuring alignment with national agreements.
• Collaborate with stakeholders to plan, communicate, and embed change effectively.
• Monitor progress, manage risks, and report on delivery against project milestones.
• Ensure operational readiness through data validation, stakeholder engagement, and training.
• Complete post-implementation reviews and handovers to business-as-usual teams.

The role will require travel around the North London area (some travel to other London offices may also be requried).

About You

You’re a confident communicator and experienced change agent with a strong understanding of delivery operations. You thrive in a fast-paced environment and are skilled at influencing, coaching, and managing multiple priorities.

What You’ll Bring:

• Practitioner-level experience with GeoRoute and Duty Manager. (desirable but not essential).
• Strong knowledge of delivery systems (e.g., IWT, DDS, Route Manager).
• Excellent planning, analytical, and stakeholder engagement skills.
• Experience in deploying operational change and working with trade unions.
• Project and change management skills (APM PFQ or Prosci certification desirable).
• Proficiency in Microsoft Office and QlikView apps.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 27th April at Romford MC.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: 12th April. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-Hybrid #LI-POST #LIMRT

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