Senior Fraud Manager, Client Connectivity

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our Global Payments Solutions team in the role of Senior Fraud Manager, Client Connectivity.

You’ll play a key role in developing and implementing a Fraud strategy across the Digital Channels for Global Payments Solutions as well as influencing functional stakeholders by incorporating Fraud controls in business initiatives, delivering under Agile ways of working and improving client experience.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Manage the payments fraud risk virtual business teams, working closely alongside customer authentication and security teams
• Be a member of the change reviews to provide payment fraud views focusing on mitigation and improving the client experience on our digital channels
• Work with business product owners, IT, and Operations teams to identify channel payment fraud risk controls and ensure implementation
• Promote payment fraud risk awareness to internal staff and customers by doing presentations and panel discussions
• Provide thought leadership, and facilitate proactive and effective identification and management of Payment Fraud requirements using Agile ways of working
• Develop a framework to proactively identify channel and user payment fraud controls in new products implemented by us and challenge existing approaches
• Develop and execute a system to effectively and efficiently track applicable Channel Payment Fraud requirements associated with business initiatives, and related implementation decisions

To be successful in this role you should meet the following requirements:

• Have led and managed multiple virtual global teams of different sizes to complete mission critical and tight incidents and projects
• A deep knowledge in Authentication and Payment Fraud along with strong knowledge of emerging threats and industry solutions available
• Experience in interpreting, advising, and applying Payment Fraud or Authentication controls in Digital first transactional banking solutions
• Experience in Agile ways of working
• Ability to both grasp the big picture and have rigorous attention to detail
• Ability to influence a diverse group of stakeholders and management, and demonstrate strong collaboration skills across our organisation
• Strong problem-solving skills with a results-oriented mindset

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500