Resident Relations Coordinator - Barking, IG11

Encore
Barking, Greater London

Join our team as a Resident Services Coordinator in Barking. 

We’re looking for a friendly, proactive Resident Services Coordinator to be the first point of contact for our residents. You’ll help create a welcoming community environment, assist with day-to-day needs, and ensure the smooth running of a prestigious residential development. This is a fantastic opportunity to deliver exceptional customer service while maintaining high standards across the building.

  • Location: Barking, IG11
  • Annual Salary: £27,000
  • Hours/Working Pattern: 5 Days per week, 10am-6pm

What You’ll Do

  • Greet residents and visitors warmly, ensuring they feel welcome.
  • Support residents with queries, maintenance issues, and emergencies.
  • Assist with move-ins and move-outs, parcel handling, and key management.
  • Promote community engagement and encourage use of communal spaces.
  • Carry out building checks, report faults, and support health & safety compliance.
  • Keep records updated and maintain accurate data in our systems.
  • Work closely with the wider team to deliver a 5-star service.

What You’ll Bring

  • Previous experience in customer service, ideally in residential, hospitality, or commercial settings.
  • Strong communication and social skills with a positive, “can-do” attitude.
  • Ability to follow routines, complete documentation, and manage tasks efficiently.
  • Knowledge of health & safety and contractor management is desirable.
Perks of Joining Us:
  • 20 Days + Bank Holidays + Birthday
  • Cycle to Work Scheme
  • MediCash
  • SmartHealth – Online health services for you and your immediate family.
  • Eye Care Vouchers to support your well-being.
  • Perkbox Rewards to enjoy exclusive offers.
  • Company Social Events
  • Pension Plan
Posted 2025-11-13

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