Head of Non-Food Operations

Job Details

Head of Non-Food Operations - Healthcare
Salary: £75,000 + excellent benefits
Location: London (with occasional travel across nearby sites)
Contract Type: Full-time, Permanent
Be the driving force behind safer, smarter, more sustainable healthcare services.
Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics .

This is a senior leadership role with real influence — responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You’ll shape strategy, drive innovation, and inspire a high-performing team in one of the UK’s most complex and rewarding operational environments.
What You’ll Do

• Lead and innovate - Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.
  
• Champion quality and compliance - Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
  
• Inspire and empower teams - Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.
  
• Drive performance and efficiency - Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
  
• Collaborate at every level - Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.
  
• Lead transformation - Support mobilisation, process redesign, and digital innovation projects across the estate.
  
• Deliver commercial results - Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.
  

What We’re Looking For
You’re a proven operational leader with a track record of success in large-scale facilities or healthcare environments . You know how to balance strategic vision with hands-on leadership and thrive in fast-paced, complex settings.

Essential experience and skills:

• 5+ years’ experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
  
• Strong knowledge of NHS or healthcare standards
  
• Excellent people leadership and coaching skills.
  
• Commercially astute, with the ability to deliver high-quality services within budget.
  
• Confident in change management, transformation projects, and stakeholder engagement.
  
• Passionate about service excellence, sustainability, and patient experience.
  

Why Join Us

• Competitive salary of £75,000 plus comprehensive benefits.
  
• The chance to shape critical healthcare services that directly impact patient wellbeing.
  
• A culture that values innovation, inclusivity, and continuous improvement .
  
• Genuine opportunities for career progression and professional development within a global organisation.
  
• A leadership role where your ideas, your people, and your performance make a real difference every day.
  

Ready to Lead the Future of Healthcare Operations?
If you’re driven by excellence, passionate about people, and thrive in a role where no two days are the same — we want to hear from you.

Apply today to take the next step in your leadership journey and help us deliver better healthcare environments for everyone.