2nd Line IT Support Engineer

2nd Line IT Support Engineer

London Bridge, SE1 – Hybrid (1 week office / 1-week WFH)

£38,000 – £42,000 + training + bonus + perks

Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.

What You’ll Do:

You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:

Delivering 1st & 2nd line technical support with professionalism and pace


Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)


Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more


Managing tickets and resolving issues within SLAs


Maintaining accurate client and system documentation


Recommending improvements and contributing to IT projects and rollouts

What You’ll Bring

You’re confident, curious and customer-focused, with:

Strong hands-on experience with Windows 10/11 and macOS


Solid understanding of LAN/WAN/Wi-Fi networking


Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP


Knowledge of PC setup, TCP/IP networking and system configuration


Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure

Why Join?

Hybrid flexibility – split your time between home and their London Bridge office


Supportive, close-knit technical team


Real responsibility and client contact


Ongoing training and certifications


Annual bonus, staff treats, and regular team lunches

If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy