Senior Solution Engineer

Who we are:

TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin.

Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning.

We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?

TrueLayer’s Integration Sales team is responsible for onboarding and integrating our clients into our platform. We rely on them to ensure clients are given world-class service with the utmost trust and diligence and ensure that their experience of using TrueLayer’s products exceeds their expectations.

Solutions Engineers (Integration Sales Managers at TrueLayer) are “Trusted Advisors”, working to map out use cases and ensure our Customers realise the value in our service. We are looking for Integration Sales Managers to facilitate the onboarding and technical integration which includes providing technical guidance, feedback and best practices based on the customer use cases. This also includes working with prospects and showing them solutions as to how an integration with TrueLayer would solve their problems.

The Integration Sales Manager is a TrueLayer expert, being an advocate externally and bridging the relationship between customers and internal teams of product, sales and engineering.

If you are tech-savvy, you enjoy building relationships, and are excited to play your part in our story as we expand our platforms across Europe, we want to hear from you!

What we expect from you as an Senior Integration Sales Manager:

• A real sense of ownership for the customers you are responsible for.
• An ability to listen to customer problems and requirements, and then translate these into scoping documents and implementation plans.
• Show technical leadership, by identifying best practices for API integration and assisting customers with their implementation
• An eye for design and detail, that brings the integration to the next level of quality.
• Advocate for our customer needs internally by delivering insightful, quantitative feedback
• Build a strong commercial relationship with customers, which means a high level of trust and an ability to influence their decision-making.
• Work closely with customers on identifying unique use cases, and developing collateral to assist in their product build
• An ability to work highly cross-functionally internally, liaising across Product, Engineering, Sales, Design and more.

About you:

• Have experience in a Sales Integration, Sales Onboarding, Customer Success, Solution Engineering, Technical Support, Developer relations or similar role.
• Enjoy working on complex projects
• A good understanding of APIs
• Can switch between communicating with internal and external stakeholders, both technical and non-technical
• Be able to prioritise efficiently without compromising on quality
• Be focused in your approach and think ahead of customer needs to ensure a seamless consumer experience

We would be particularly excited if you have:

• Experience working with Product and Engineering teams
• Experience working in eCommerce or iGaming
• Experience managing customers with large $100m+ revenue
• A computer science or technology focused degree
• The ability to speak fluently in multiple European languages.

Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

Benefits - What you can expect from us

• Meaningful equity in the company
• Flexible hours and hybrid working — work from home and our incredible offices in London Milan and Dublin
• Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework
• 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) ️
• 2 volunteering days to support causes important to you
• 90 day ‘work from abroad’ policy ‍ ☀️
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure
• Competitive pension contribution at 4% & 4%
• Private health insurance from the day you start ‍⚕️
• Membership of mental wellbeing platform Spill and premium Calm subscription
• A £1000 budget to spend on learning & development each year
• Free lunch from Just Eat

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.