Temporary Accommodation Officer
We are currently recruiting for a Temporary Accommodation Officer to join a Local Authority on a 3-month ongoing contract. This is a key role within the Hostels Service, supporting the management of temporary accommodation for homeless households.
Role Details:
- Contract: 3 months (ongoing)
- Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)
- Working Pattern: Hybrid working 3 days in office & 2 from home
You will be responsible for the day-to-day management of hostel-based temporary accommodation, ensuring residents are supported while maintaining compliance with housing legislation, council policies, and service standards. Working as part of a wider team, you will liaise with internal services such as repairs, cleaning, and support teams to deliver a safe and effective service.
Key Responsibilities:
- Manage a caseload of residents within temporary accommodation, maintaining accurate records and meeting performance targets
- Ensure residents adhere to licence agreements, addressing breaches, anti-social behaviour, and tenancy issues where required
- Carry out regular occupancy checks and monitor resident wellbeing, including safeguarding responsibilities
- Coordinate support for vulnerable residents and refer to appropriate internal and external agencies
- Oversee property standards, including inventories, cleanliness, and maintenance requests
- Manage move-ons and discharges, ensuring accommodation is used effectively and efficiently
- Respond to incidents, emergencies, and health & safety risks within hostel environments
- Maintain accurate data using housing management systems (e.g. NEC / Northgate / Info@Work)
- Build effective working relationships with stakeholders, partners, and service providers
- Respond to enquiries and contribute to complaint handling in line with council procedures
- Experience working in housing, homelessness, or temporary accommodation services
- Strong knowledge of housing legislation, particularly Part VII of the Housing Act 1996
- Experience managing caseloads and working with vulnerable individuals
- Ability to handle challenging situations including anti-social behaviour and safeguarding concerns
- Good IT skills and experience using housing management systems
- Strong communication, organisation, and problem-solving skills
- Ability to work independently and across multiple sites
Recommended Jobs
Inventory Manager (Mat Cover)
About us Pioneer in exclusive event-based private sales, Arlettie has been creating unique experiences for the world's leading Luxury Houses for over 20 years. In Paris, London, Milan, New York,…
Enterprise Account Executive (UK Evergreen)
About Sayari: Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ …
Global Risk Management Senior Analyst - London
Global Risk Management Senior Analyst - London, United Kingdom Locations : London | Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their m…
Educational Childcare Specialist | Flexible Role |...
FindTutors is one of the leading platforms in the education sector, connecting families with trusted support to help children learn, grow, and succeed. We make learning flexible, accessible, and eng…
Account Director Financial Services
MHP Group is the integrated communications agency built for the Networked Age – a world that’s increasingly connected, complex, polarised and activist. We lead the way in the application of behavi…
Chef de Partie - Holborn Dining Room
Press space or enter keys to toggle section visibility Role We are currently looking for a Chef de Partie - Holborn Dining Room to join our team of associates at Rosewood London. …
Senior Frontend Engineer - Growth Experimentation
About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better …
Data Center Engineer
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and th…
Associate Director - Children & Young People Integrated Commissioning
Job Category : Interims Location : Civic Centre, Bromley Council Hours Per Week : 37.00 Start Date : Immediate start Start Time : 09:00 End Time : 17:00 Salary: £400.42 per day Th…