Media Operations and Compliance Lead

Aldgate, London | Full-time, Hybrid

At WHSmith, our people are the heart of everything we do.Whether they’re innovating behind the scenes or helping customers on their journeys, it’s our team that drives our success. That’s why we’re looking for a dynamic and detail-driven Media Operations & Compliance Lead to join our ambitious Commercial team.

In this pivotal role, you’ll own and evolve the operational processes that bring retail media campaigns to life across our stores and digital platforms. You’ll be a key player in futureproofing how we activate and measure media — ensuring it lands flawlessly every time.

Who We Are

Celebrating over 235 years in business, WHSmith has grown from a single newsstand to a globally recognised travel retail brand operating in 32 countries. From airports to train stations, we’re the familiar face travellers know and trust.

We’re on a mission: to make every one of life’s journeys better — and we’re committed to doing it sustainably, responsibly, and innovatively. Our Central London office near Aldgate is a fast-paced, collaborative hub for bold thinkers and self-starters.

What You’ll Do

As Media Operations & Compliance Lead, you'll:

• Develop and implement processes that enhance retail media compliance in-store and online
• Own and manage retail media systems, including our scheduling platform and CMS
• Scope, prioritise, and manage system developments and bug fixes in collaboration with the wider team
• Stay ahead of retail media tech trends to support future growth
• Be hands-on in-store, supporting campaign rollouts and media asset installation
• Create engaging, user-friendly materials to support store team activation
• Monitor and report on compliance, using insights to drive continuous improvement
• Support commercial and buying teams with supplier-facing proof of execution documents
• Develop clear RACI documentation to solidify consistent and scalable operations
• Be the go-to escalation point for store compliance issues and supplier queries

Who You Are

We’re looking for someone who thrives in a fast-paced, ever-evolving environment. You should be:

• Experienced in operations or project management, ideally in a retail or media setting
• Exceptionally organised, with strong planning skills and experience using Excel & PowerPoint
• A confident communicator who can influence stakeholders at all levels
• Proactive, curious, and passionate about finding better ways of doing things
• Comfortable with ambiguity and capable of juggling multiple priorities
• Analytical, commercially aware, and detail-oriented
• A team player who’s happy to roll up their sleeves and get stuck in

What’s In It for You?

• Competitive salary + annual bonus based on company and personal performance
• Hybrid working model – 3 days in the office, 2 days from home
• 25 days holiday, your Birthday off, and all Bank Holidays — with the option to buy more
• 4pm Friday finishes to start your weekend early
• The chance to make your mark in a future-focused, innovative team
• Access to training, development, and progression opportunities in a global retail business

Ready to Join Us?

If you're excited by the opportunity to shape how WHSmith delivers media across hundreds of stores and want to be part of a team where your ideas truly make a difference, we want to hear from you.