Senior Facilities Manager
- Deliver a high-quality, customer-focused service aligned with lease obligations and occupier expectations.
- Lead, motivate and manage onsite staff to achieve exceptional service delivery.
- Foster positive relationships with occupiers through regular engagement.
- Promote a culture of team engagement and ensure a visible and hands-on leadership presence.
- Contribute to the company's overall growth and innovation.
- Support preparation and reconciliation of budget lines within the service charge.
- Ensure all supplier contracts are in place and tendered/reviewed periodically.
- Audit and validate contractor performance and authorise invoices accordingly.
- Maintain accurate expenditure records.
- Deputise in the General Manager’s absence.
- Deliver sustainable best practices, aligned with ESG and compliance goals.
- Undertake regular building inspections and initiate corrective actions.
- Implement and improve operational strategies based on performance data.
- Respond promptly to communications and manage occupier expectations.
- Always maintain and promote a safety-first culture.
- Comply with all training, procedures, and PPE requirements.
- Collaborate with team members and occupiers to maintain a safe environment.
- Inform management of any changes that may impact safety.
- Follow all company health, safety, and environmental policies.
- Proven background with commercial hard and soft services environments.
- Experience of managing operations within a high end commercial property or facilities management environment.
- Understanding of managing service charge budgets.
- Sound knowledge of UK H&S legislation and IOSH qualification.
- Experience managing multi-discipline hard and soft services.
- Strong customer service track record.
- Contract management and tendering experience.
- Line management and budget responsibility experience.
- Able to demonstrate strong people values including teamwork, communication, planning, and customer awareness.
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