Associate Solution Consultant

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

As a Associate Solution Consultant, you’ll support our solution consultants and sales teams in showing prospects and customers how D otdigital can help them achieve their goals. You’ll assist in preparing tailored demos, capturing technical requirements, and helping to design simple solutions. This is an ideal role for someone early in their career who’s passionate about SaaS technology, marketing tech, and working with customers — and eager to build skills that will lead to becoming a full Solutions Consultant.

You’ll learn Dotdigital’s platform inside‑out, work closely with experienced team members, and gain hands‑on experience with customer discovery, solution design, and technical enablement in a supportive, high‑growth environment.

Your Impact

In this role, you’ll:

• Support senior Solutions Consultants in delivering technical discovery sessions and product demonstrations.

• Help bridge the gap between customer requirements and our platform’s capabilities.

• Assist with basic solution documentation, integration research, and proof‑of‑concept preparation.

• Contribute to smooth handovers between Sales, Customer Success, and Professional Services by ensuring key technical details are captured and communicated.

What You’ll Do

Support the sales process

• Assist in writing RF(x)’s and maintenance of answers in our RFP tool.

• Assist in reviewing customer websites to determine technical feasibility, under supervision.

• Prepare demo environments and tailor sample content for prospect meetings.

• Assist in gathering business and technical requirements during discovery calls.

• Help research integration options with common eCommerce, CRM, and marketing platforms (Shopify, Magento, Salesforce, Dynamics, etc.).

Assist with technical solution design

• Document requirements and proposed workflows in a clear, structured format.

• Work with senior team members to map simple data flows and integration steps.

• Support light configuration tasks within the platform, under guidance.

Collaborate across teams

• Work with Account Executives and Customer Success Managers to ensure consistent messaging and solution alignment.

• Log customer feedback and market insights in Monday for review with Solutions Manager.

• Support onboarding activities for new customers by helping prepare technical information and user guides.

Learn & grow

• Build your knowledge of the dotdigital platform, APIs, and integration capabilities.

• Develop skills in HTML, CSS, JavaScript basics, and using browser developer tools.

• Gain confidence in presenting product features and benefits to non‑technical audiences.

About You

Your Profile

Experience & background

• 0–2 years of experience in a technical, customer‑facing, or SaaS environment — internships, placements, or related roles welcome.

• Demonstrated interest in technology and problem‑solving — for example, personal projects, coding bootcamps, or online courses.

• Comfortable working with both technical and non‑technical stakeholders.

Skills & qualities

• Eager to learn and build expertise in SaaS solutions, integrations, and marketing technology.

• Strong communication skills — able to listen, interpret needs, and explain concepts clearly.

• Good organisational skills, with attention to detail in documentation and follow‑up.

• Analytical mindset with the ability to break down problems into manageable steps.

Technical foundation (nice to have, not essential)

• Basic familiarity with HTML, CSS, JavaScript.

• Understanding of what APIs do and how platforms integrate.

• Confident using tools like Excel/Google Sheets, diagramming tools (Lucidchart, Miro), and basic CRM systems.

Why D otdigital?

• Gain hands‑on experience in a customer‑facing technical role with a leading SaaS marketing technology provider.

• Be supported by experienced mentors who will help you progress toward a full Solutions Consultant role.

• Work in a collaborative, inclusive team with plenty of opportunities to learn and grow.

• Contribute to projects for leading global brands and see the impact of your work on real customers.

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

“Being part of the Solutions Consultant team is one of the best parts of my role at Dotdigital. I’m inspired by the collaboration, trust, and shared drive we bring to every project. It’s a place where I feel supported, challenged, and genuinely excited to contribute towards - Jacob Noble 2026”

Interview Process

• 15min Screening Call with Team Talent

• 1st Stage - 30 Minute Zoom Interview - Sean Beacham

• 2nd Stage - 60 Minute Zoom Interview - Problem Solving Challenge - Sean Beacham & Antony West

• 3rd Stage - 60 Minute Scenario Demo - F2F - Sean Beacham & James Singleton

Some of Our Global Benefits

• Parental leave

• Medical benefits

• Paid sick leave

• Dotdigital day

• Share reward

• Wellbeing reward

• Wellbeing Days

• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.