Personal Assistant (Hiring Immediately)

About the Role

We’re looking for a highly organised and proactive Personal Assistant to support our CEO and Senior Leadership Team (SLT).

This role sits within the People & Talent team (Operations) and reports to the Director of People & Talent. You’ll work closely with the CEO and SLT on a daily basis, helping to manage priorities, coordinate activity and keep leadership operations running smoothly.

You’ll act as a central coordination point across the SLT—owning diaries, meetings, travel and logistics—while also supporting internal communications, board administration and company-wide events. Alongside this, you’ll provide light-touch office operations support, helping to maintain a well-run, organised and welcoming London Hub.

Working closely with the CEO, SLT and People Team, you’ll help ensure leadership activity is well-coordinated and effective day-to-day, while contributing to broader company operations.

We’re a scaling business with a strong operational focus, so this role requires someone who can stay organised, adapt as priorities evolve, and keep things running smoothly. You’ll be part of a collaborative, supportive team, but also trusted to take ownership, stay one step ahead and maintain a high standard in everything you do.

Role Responsibilities

CEO & SLT Support

• Proactively manage CEO and SLT diaries, scheduling and meeting coordination including coordinating internal and external meetings across multiple stakeholders and time zones.
• Manage all SLT travel arrangements and logistics, including rail, flights, accommodation and itineraries for both commuting and business travel.
• Support meeting preparation, agendas, actions and follow-up coordination, including developing a strong understanding of leadership priorities and scheduling requirements.
• Process and coordinate SLT expenses in a timely and organised manner in line with company processes and policy.
• Act as a central coordination point across the SLT to support effective leadership coordination and communication.
• Support preparation of presentations, briefing materials and leadership documentation.
• Help to ensure smooth day-to-day leadership operations and prioritisation.
• Help improve operational consistency, coordination and communication across leadership activities.
• Handle confidential and sensitive matters with professionalism and discretion.

This element of the role includes building close and strong relationships with the CEO and all SLT members to provide top quality support. Investment in understanding their needs and preferences is essential.

Internal Communications

Working closely with the People Team to support all internal communications coming from leadership:

• Support coordination of CEO communications and SLT updates across company channels and forums.
• Gather company information across operational teams to support leadership updates and communications.
• Draft and coordinate leadership communications for CEO review and distribution.
• Support internal communication for company-wide events and initiatives.
• Help to ensure internal communications are timely, clear and well-coordinated.
• Support cultural initiatives and associated communications.

Board & Governance Coordination

• Coordinate Board meetings and associated logistics.
• Support collation, coordination and quality control of Board packs including communication with contributors across the business.
• Chase and coordinate input from SLT members and wider business teams.
• Track actions and support governance follow-ups.
• Support shareholder communications and newsletters.
• Maintain high standards of organisation and confidentiality across governance activities.

Company Coordination & Events

Working closely with the People Team to support company-wide coordination and internal events, including:

• Weekly Town Halls
• Company-wide “Patchweek” and All Hands meetings (twice yearly)
• SLT offsites and other events such as SLT meet ups and socials
• Departmental away days and leadership-sponsored team events (e.g., team offsites, internal conferences)
• Company-wide meetings and engagement initiatives
• New joiner welcome events (e.g. CEO Welcome Lunch) and leadership-hosted activities

Event responsibilities may include:

• Scheduling and logistics coordination
• Venue and supplier coordination, including catering
• Travel and accommodation arrangements
• Agenda and material preparation
• Internal communications support
• Cross-functional coordination
• On-the-day operational s]]>