Assistant Front Office Manager

Job Details

Assistant Front Office Manager / The President Hotel

44 hours (4 days on / 4 days off rota)

Imperial London Hotels Group based at President Hotel

£33,946.00 GBP + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are now recruiting for Assistant Front Office Managers based at our President Hotels.

Based in Bloomsbury, you'll be in the heart of London, with 523 rooms the President Hotel is a special place to be, offering an on-site restaurant bar and resident theatre show, The Faulty Towers Dining Experience.

Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Deputising for the Front Office Manager you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.

Key Duties will include the following:

• Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.
• Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to the satisfaction of our guests.
• Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards.
• Responsible for recruiting, onboarding all Reception and other front-of-house team members you will create a culture of continuous professional development empowering them to deliver and be the best.

What we would like from you

• 2 years of experience as a Front Office Duty Manager in the hotel industry, including experience in managing both shifts and a team.
• A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
• Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous.
• Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike.
• A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
• You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).

What you will get in return

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology

• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

  You can explore additional benefits here :

  About Us:

  We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. Are you ready to be the best version of yourself and contribute towards our next chapter? Please reach out to us today!