Senior Account Manager

Company Overview

Pulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.

The evolving Pulsar Group portfolio includes Isentia , the market-leading media monitoring, intelligence and insights solution provider; Pulsar , the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and  ResponseSource , the network that connects journalists and influencers to the PR and communications industry.

Pulsar Group is an AIM-listed SaaS provider with over 1,000 employees across 10 countries . Our technology is used by 6,000 organisations every day , from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

Role Overview

The role of Senior/Enterprise Account Manager sits within the Pulsar Account Management team, reporting to the Head of Account Management. The client base for this role will consist of looking after one of our global enterprise clients and a small number of our large mid-market client base across a range of different industries.

The role’s primary function is to drive adoption and build deep relationships with the global enterprise client, whilst also driving retention of our client base and to grow our existing accounts through upsell activity, in conjunction with our Customer Success team who are responsible for training and platform support. This role will be targeted on the commercial success of this client base, namely retention rate and growth.

This role would suit an organised, experienced and proactive commercial player, culturally as comfortable in the detail as in the big picture who can innovate to find the best solutions for our clients and brings experience from an existing retention and value creation background. You should be comfortable in ambiguity and be consultative to a wide range of different use cases.

Key Responsibilities

• Develop deep relationships with the key stakeholders of the global enterprise client

• Consult with and co-create innovative new methodologies with global senior stakeholders on how to utilise social data for consumer insights

• Own the renewal processes for your clients, ensuring you deliver against retention and renewal targets.

• Expand our revenue in your client base through cross-sell and upsell.

• Develop an understanding of client business needs, to ensure that clients derive value from their subscription, thus achieving higher product adoption and customer satisfaction.

• Accurately forecast pipeline to senior management, whilst making strategic recommendations on how to improve the account performance

• Generate proactive conversations with clients and/or procurement, ensuring legal terms and offers are within company guidelines.

• Collaborate closely with Pulsar’s leadership team and customer success executives to mitigate risk and put in place support that will optimise retention.

• Produce quarterly business reviews for your clients. Articulate the planned activities that are going to ensure you deliver or exceed your KPIs.

• Develop commercial listening points in the customer journey to ensure you are receiving feedback from clients.

• Identify opportunities for continuous improvement; report and feedback to product and marketing to contribute to the success of growth and retention in general.

Profile

We are looking for a candidate with an excellent academic record and engaging personality, who has an interest in tech, marketing, and social media.

Essential:

• 2:1 Degree or equivalent.

• 5+ year’s similar experience, working within an Account Executive or Account Lead role delivering against retention and renewal KPIs.

• Experience working with enterprise clients, with 1,000-10,000 users

• A passion for using LLMs and an interest in custom agentic workflows

• Solid experience handling renewal processes and contracts; including complex commercial negotiations.

• Comfortable working with and analysing data, and handling technical questions.

• Comfortable leading engaging training sessions with best-in-class presentation skills.

• Ability to travel to the office two days a week (at a minimum).

Desirable:

• Experience in social listening, audience intelligence or social media analytics tools.

• Experience working with global network agencies

• Understanding of media monitoring, crisis communications or reputation use cases.

• Additional languages would be beneficial but not essential, such as Spanish, Portuguese, Mandarin

• Experience working with Marketing, PR and Insights teams.

• Experience using tools such as Salesloft, Salesforce, LinkedIn SalesNavigator, FullStory and Intercom.

• SaaS experience.

Benefits

• Salary: up to £45,000 - £55,000 depending on experience.

• OTE Commission: £35,000 to £50,000.

• Competitive holiday allowance.

• Life Assurance.

• Access to Dental Insurance (self-paid).

• Perkbox Rewards Scheme.

• Company Pension Scheme.

• Free breakfast on a Wednesday and drinks on a Thursday

• Opt-in Private Healthcare (after successful completion of probation).

• A friendly team and a range of soft benefits such as fruit and good coffee in the office, Cycle Scheme and company social activities.

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