Product Manager

Role: Product Manager

Location: We operate a hybrid schedule, meaning 1-2 days a week in the office based in Central London

Salary: DOE plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

We’re looking for an ambitious, outcome‑focused Product Manager to help shape the future of our digital health and pharmacy services. You’ll own key areas of the product roadmap, using insight, data and discovery to create meaningful, patient‑centred digital experiences that also deliver strong commercial value.

Working alongside engineering, design, clinical and operational teams, you’ll define problems, validate opportunities, and translate strategy into clear, actionable development work. Reporting to a Senior Product Manager, you’ll play a hands‑on role in shaping new solutions, driving continuous improvement, and contributing to the wider product strategy.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

• Competitive contributory pension
• Occupational sick pay
• Long-service awards and refer-a-friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life

Health & wellbeing

• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in-house mental health support
• Access to discounted gym memberships via Blue Light Card and benefits schemes
• Regular health and wellbeing initiatives

Career growth

• Strong commitment to CPD, training and professional development

Time off & flexibility

• 25 days’ annual leave, increasing with service
• Buy and sell holiday scheme

Everyday perks & exclusive discounts

• Blue Light Card and employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services

Culture & community

• Regular social events throughout the year

What you’ll be doing?

Product Ownership & Roadmap Execution

• Own specific themes or initiatives within the product roadmap, aligned to the wider product strategy.
• Define and monitor success metrics for your areas of ownership, ensuring measurable outcomes.
• Identify and articulate patient, clinical and business problems through research and insight.
• Shape backlog priorities in collaboration with stakeholders, ensuring work is focused on value.
• Support the Senior Product Manager in developing the broader product strategy and business case work.

Product Discovery & Definition

• Lead discovery activities within your remit to validate assumptions, define scope and explore new opportunities.
• Conduct desk research, stakeholder interviews, competitive reviews, and other analysis to inform product decisions.
• Collaborate with UX and data teams to test hypotheses and improve user journeys.
• Translate insights into clear product requirements and experience design recommendations.

Product Development & IT Collaboration

• Work closely with the IT and Delivery teams to refine and prioritise product backlog items.
• Act in a Product Owner capacity for your product area, where appropriate — including:

1. Writing user stories, epics, and acceptance criteria]
2. Leading backlog grooming, sprint planning and refinement sessions
3. Ensuring that development output aligns to product goals and success metrics

• Partner with QA, engineering, and business analysts to clarify scope, resolve blockers and support releases.
• Respond to change and feedback during delivery, iterating on scope or stories where needed.

Stakeholder Engagement

• Engage stakeholders from Clinical, Ops, UX, Data, Compliance, Marketing and Pharmacy Office to gather insight and manage expectations.
• Clearly communicate product decisions, rationale, progress and outcomes to internal and external audiences.
• Ensure that all developments comply with relevant standards, clinical safety and quality, and regulatory frameworks (e.g. GDPR).

Who are we looking for?

• Strong understanding of product lifecycle, from discovery through to launch and iteration.
• Ability to write clear user stories and acceptance criteria in collaboration with developers and stakeholders.
• Experience working in cross-functional agile teams (e.g. Scrum, Kanban).
• Evidence of delivering product changes that have improved outcomes or performance.
• Confident working with stakeholders across business functions to shape requirements and prioritise work.
• Strong commercial awareness and understanding of how to balance user, business and technical needs.
• Comfortable using data and insights to make informed product decisions.
• Familiarity with clinical safety processes, medical device regulation or pharmacy-specific constraints.
• Demonstratable experience in a Product Management in digital products or services; in health tech, med-tech, online pharmacy, or other regulated healthcare environments.
• Experience using tools such as Jira, Confluence, Figma, Miro, GA4, or similar.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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