Fraud Oversight Manager - London

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

We are seeking a Fraud Oversight Manager to join the Second Line of Defence within the Bank, supporting the Head of Fraud Risk in monitoring and managing fraud risk exposure.

As part of this team, you will play a key role in protecting our customers by identifying and mitigating fraud threats across the organisation. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements.

Responsibilities

- Fraud Assurance & Risk Management

- develop fraud assurance framework and tools to evaluate the adequacy and effectiveness of fraud prevention controls - Risk Assessments & Mitigation

- conduct risk assessments across the business and oversee the implementation of mitigation strategies

- Reporting & Stakeholder Communication

- Capturing findings from reviews in formal reports, and communicate insights and recommendations to key stakeholders - Regulatory Compliance

- Monitor and ensure compliance with new and existing regulation, legislation and industry standards

- Data Analysis & Insights

- Analyse fraud-related data, identifying trends, patterns and emerging risks, and share insights with relevant teams

- Best Practice & Collaboration

- Work closely with internal teams and external partners to ensure fraud risk management aligns with industry best practice

- Training & Awareness - Design and deliver fraud risk training to colleagues across the business

- Regulatory Engagement

- Have awareness of recent regulatory changes, respond to information requests from regulatory bodies, and support the business in meeting regulatory obligations.

Requirements

- Approximately 3-5 years experience in a Fraud or Risk Management role

- Strong analytical and critical thinking skills, with the ability to work independently and solve complex problems

- A naturally inquisitive mindset, with the ability to assess data, identify risks, and propose solutions

- Excellent communication and stakeholder management skills, with experience presenting findings both verbally and in writing

- A proactive and adaptable approach to change, with the ability to thrive in a dynamic environment.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

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