Sofa Host - Croydon

Location: Croydon

Department: Sales
Reports To: Showroom Manager

Working Hours: 37.5 Hours per week – Weekend and Bank Holiday availability required

About Sofa Club

At Sofa Club, we’re on a growth journey and we’re only just getting started. As one of the UK’s fastest-growing furniture brands, we’re redefining the industry with bold designs, seamless service, and big ambitions.

With new showrooms opening in Croydon, Glasgow and Newcastle, we’re on the lookout for energetic Sofa Hosts to help bring fashion home. If you thrive in a busy showroom, love connecting with people, and know how to turn browsers into buyers, this is your chance to #jointheclub.

Role Overview

This role is central to creating an unforgettable showroom experience. As a Sofa Host, you’ll be the first point of contact for our customers – welcoming them in, listening to their needs, and helping them find their dream sofa. From guiding them through the sales process to keeping the showroom stylish and on-brand, you’ll make sure every interaction feels easy, enjoyable, and memorable.

You’ll play a key role in driving sales, building trust with customers, and representing Sofa Club’s signature style on the showroom floor. Alongside delivering a standout service, you’ll sharpen your product knowledge, stay tuned in to the latest interiors trends, and work towards ambitious sales targets.

Key Responsibilities

• Customer Assistance: Greet and engage with customers in a friendly, professional, and approachable way.
• Product Knowledge: Learn our sofa ranges inside-out, from materials and styles to features and functions.
• Sales Process: Guide customers through the full journey – from browsing to order completion.
• Customer Information: Provide clear advice on specifications, pricing, warranties, delivery, and aftercare.
• Closing Sales: Confidently overcome objections to secure sales while ensuring a positive experience.
• Customer Service: Handle questions, feedback, or complaints with professionalism and empathy.
• Visual Merchandising: Help maintain a showroom that looks stylish, inviting, and on-brand.
• Sales Targets: Hit (and exceed) your targets while celebrating wins with the team.
• Upselling & Cross-selling: Suggest additional items and protection plans to boost sales.
• Product Trends: Stay up-to-date with industry trends and competitors to keep customers inspired.

Skills & Experience Required

• Proven experience in sales, ideally within furniture or retail.
• Strong communication and interpersonal skills – a natural people person.
• Excellent customer service mindset with the drive to go the extra mile.
• Knowledge of furniture materials, design principles, or interiors (preferred).
• Confidence working both independently and as part of a team.
• Proficiency with point-of-sale systems and basic IT.
• Physical ability to move and arrange furniture (when needed).

What You’ll Get

• Competitive salary, commission & bonus scheme.
• Clear career progression opportunities as we continue to scale.
• Real creative input and freedom to shape the showroom experience.
• Supportive, ambitious team culture.
• 28 days holiday + bank holidays.
• Enhanced family leave.
• Health insurance.
• Friends & family discount.
• Salary sacrifice schemes.

Are you a perfect match?

• Ambitious? We have huge plans. There’s never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride.
• Fun? We work hard and then let our hair down at our office prosecco bar (yes, really!).
• Do-er? Talk is cheap, execution is everything. Be a doer, not a talker.
• Friendly? We’re proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family.