Assistant Operations Manager

Assistant Operations Manager at Urbanest

Location: London

Salary: Competitive salary plus discretionary bonus and benefits.

Hours: 37.5 hours per week. Assistant Operations Manager work 5 days out of 7, between the hours of 7:30am - 8:30pm. Weekends will be required on a rota basis. Being on-call will be required on a rota basis.

The role

As the Assistant Operations Manager, you will work closely with the General Manager/Operations Manager - depending on urbanest property to oversee daily operations, manage staff, and ensure a seamless workflow and the provision of excellent customer service to our residents (measured by NPS) and stakeholders/uni-partners. You will have the opportunity to collaborate with various internal teams, implement operational strategies, and make a significant impact on the overall efficiency and productivity of urbanest.

Key Responsibilities as Assistant Operations Manager:

• Manage and develop staff, fostering a productive work environment.

• Assist in executing strategic decisions and improving operational processes.

• Promote open communication and teamwork, ensuring top-tier service.

• Handle performance reviews, coaching, and support for team members.

• Ensure operational tasks like building walks, check-ins/outs, and room inspections are completed effectively.

• Collaborate with sales and marketing for property tours and viewings.

• Assist with budgeting and financial management, ensuring cost control without sacrificing service.

• Analyse operational data to drive improvements and solve challenges.

• Maintain customer service excellence and ensure compliance with regulations.

• Identify training needs and support team development.

Skills & Experience we're looking for:

• Strong team leadership and people management.

• Ability to handle operational challenges and decision-making.

• Excellent communication and collaboration skills.

• Commitment to continuous improvement and regulatory compliance.

• Experience in financial management and cost control.

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you

• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone

• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources

• Recruitment Bounty – Know someone great? Get rewarded when they join

• Generous Company Pension Contributions – Supporting your future, today

• Free Eyecare Vouchers – Taking care of your vision

• Life Assurance Policy – Peace of mind for you and your loved ones

• Team Events & Staff Parties – Because we believe in celebrating together

• Long Service Awards – Recognising your dedication and loyalty

• Employee Assistance Programme – Free, confidential support when you need it

• Training & Development Programme – Helping you grow your skills and career

• Perkbox Discounts – Everyday savings on the things you love

• Half-Price Gym Membership – Stay active with The Gym Group

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!