Italian speaking Customer Service Agent
As the Italian Customer Service Agent, you will:
- Respond to customer inquiries in Italian and English via phone and email.
- Process orders accurately and efficiently, ensuring timely delivery of products.
- Handle complaints and provide effective solutions to maintain client satisfaction.
- Collaborate with internal teams to resolve customer issues and improve processes.
- Maintain up-to-date records of customer interactions in the company's database.
- Support the sales team with administrative tasks and customer follow-ups.
- Identify opportunities for process improvements to enhance service quality.
- Ensure compliance with company policies and industry standards.
- Process customer orders
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