BSL Communication Support worker

Appa is growing, and we're looking for enthusiastic, CSWs or TSLIs to join our professional, friendly team. Whether you're looking for part-time or full-time work, we offer a dynamic environment with opportunities for personal and professional growth.


As part of our team, you'll work on a range of interpreting assignments in the community, education, and professional settings. We value teamwork, commitment to excellence, and strong communication skills. Ongoing CPD training and a supportive work culture are key to your development.

Key Requirements:

• CSW and TSLI.
• Ability to deliver professional services and contribute to team success.
• Flexibility, reliability, and strong interpersonal skills.

Desirable:

• Experience in various interpreting domains.
• NRCPD registration or eligibility.
• Ability to work independently and as part of a team.

If you're passionate about making a difference and expanding your skills, we’d love to hear from you. Contact us for more information—salary details are included in the application pack.

Proud member of the Disability Confident employer scheme


As a member of the appa me ltd team the post holder will be expected to participate in the formulation and implementation of the appa me ltd strategy and activity within the scope of the post. The post holder is expected to respect the confidentiality of matters relating to the client and other members of staff.

The post holder must be aware of and comply with the requirements of the Data Protection Act. Under the Health and Safety at Work Act 1974 all staff have a duty to ensure the reasonable care of health and Safety of themselves, and others affected by their acts or omissions at work by co-operating in meeting the requirement of the current legislation.


The post holder will be expected to participate in the promotion of Quality Standards and Assurance which are necessary to maintain the high standards of business practice and services. Build on your knowledge about disabilities and Equalities Act (2010), Disability Discrimination Act (2005).

Duties and Responsibilities:

• Work within a multi-cultural and diverse team and as an employee of Appa me ltd the post holder will be expected to be committed to Appa me ltd core values of services within equality, quality, and empowerment and to demonstrate this commitment in the manner they carry out their duties.
• Deliver professional services as outlined by the directors and manager.
• Ensure your skills are developed to match the needs of the business, colleagues, and clients so as to enhance delivery
• Ensuring your skills are maintained and improved by utilizing the in-house appraisal and personal development professions procedures.
• Promote and demonstrate teamwork in a small but growing team.
• Build and protect Appa me ltd unique brand.
• Whilst in position, maintaining paperwork relevant to post with due regards and compliance with the Data Protection Act 1998.Specifics of the Role

Communication Support Worker: There are various teams within appa me limited, delivering a range of services, the language support team specialises in providing BSL and Sign communication services to a variety of D/deaf and HOH individuals from working professionals to older persons requiring support in the community.
As you will be posted within this team, you will need to demonstrate excellent communication skills and enthusiastic to be part of a team providing language services.


Basics of the role includes – individualised support to D/deaf persons in their place of work or education institute. Up-skill, using the in-house CPD program. Work as part of a team whose focus is the delivery of excellent services tailored to D/deaf customers and their hearing colleagues.



Administration: As part of the Language Team there are some basic areas of administration that you are required to complete as part of your day-to-day role, these include:

• Checking your monthly scheduled and any updates sent to you
• Checking your work email daily
• Responding to all email’s requests from your line-manger within 48 hours
• Attending team meetings
• Adhering to Lone Working policy, thereby calling in at the start of assignment and out upon completion
• Documenting any CPD undertaken
• Data collection –this will be specifically requested on an as and when basis
• Maintain professional registration and inform us of any changes, developments (if registered)

Teamwork: Each team at appa are expected to work alongside each other as well as on a lone working basis, there is an expectation that all members of each team will make an effort to work together, sharing the same overall goals of quality and individualised services.

General Office: When in the main office at any time you are expected to use this time to develop relationships with your colleagues at appa, learning about new services on offer and bring any ideas on improvement to the service you are directly employed to provide.



Other: To make yourself aware of and work in accordance with the companies Staff Handbook on Policies and Procedures / Health & Safety