Director Consulting Services (DCS) (IT)

The Secure Innovation (SI) sub-sector is part of the SDI BU and sits within the Secure Innovation & Advisory (SIA) sector. SI is seeking to appoint a Director Consulting Services (DCS) to manage project delivery, partner management and business development into Secure Government. The DCS will be part of the Delivery Unit leadership team, formally reporting to VPCS Secure Innovation (SI). The successful applicant will also be part of the SIA management team. This is an exciting opportunity to work for the largest UK client-facing BU in an area that is well established, known for high performance, fast-paced, and successful delivery of mission critical projects to a range of important clients. You will be able to demonstrate significant experience as a client lead, where you have developed senior client relationships to deliver optimal business solutions. Candidate profile:

• Work with the Director team within SI to define and shape an efficient business strategy that links Consultancy with Development, grows the business and further enhances CGI's delivery reputation with the clients.
• Deliver business outcomes that enable SI to achieve its full set of FY objectives

Team and partner Management

• Take career responsibility for up to 20 partners, ensuring that:
• Manage recruitment to develop a pipeline of suitable development capability
• Ensure efficient resourcing so that partner utilisation remains in line with SI&C metrics.
• Complete PSAP meetings in accordance with the plan and ensure timely completion of questionnaires
• Assess PSAP comments to develop and deliver suitable initiatives that continuously improve the area's PSAP scores
• Develop and deliver regular team meetings and events to ensure on-going partner engagement
• Promote partner involvement in CGIs Social Value initiatives

Operations Management

• Ensure application of all relevant CGI Frameworks (OMF, CPMF, BEMF, CMF)
• Approve timesheets and invoices in line with CGI deadlines
• Manage invoicing and payments to control WIP, A/R and DSO
• Manage partner availability and utilisation
• Accurately forecast and deliver revenue, margin and cash collection
• Shape and maintain a strong security culture that conforms to the client's requirements as well as CGI's.
• Develop and maintain a clearance pipeline for partners.
• Take a full role in the monthly SI Steering Board, Sector Cabinet and BU Director events

Service Delivery

• Oversee and ensure the successful delivery of all CGI projects/services rendered to clients under your responsibility
• Ensure governance and program/project committees are in place
• Ensure engagement health checks are performed and resulting actions taken
• Lead teams to shape, innovate, develop and improve CGI services and portfolio for client benefit & CGI's profitable growth
• For winning bids, ensure a successful transition into delivery with STEP reviews taking place as per the BEMF processes.
• Ensure that engagements operate efficiently, deliver CRU margins, achieve contracted delivery milestones and enhance partners careers.

Client Relationship & Business Development:

• Conduct CSAPs in line with the SI CSAP plan.
• Maintain regular contact with client managers to ensure appropriate engagement visibility, demonstrations and reporting.
• Work with the VPCS and the SIA team of DCSs to support the engagement with new client areas as required
• Maintain a pipeline of new opportunities, engagement extensions and enhancements.
• Remain up to date with CGI offerings that may be relevant to the business domain. This includes Emerging Technology initiatives and the work of the Emerging Technology Lab
• Maintain a current set of opportunity data on the CRM tool. Information to be suitably declassified.
• Work with the relevant DCSs and DCEs to shape and produce viable CGI bids
• Work with the BU Finance, Security, Commercial and HR specialists to ensure that bid submissions are compliant with CGI's Management Foundation.
• Ensure that bids are compliant with client requirements and timely submission.

Required qualifications to be successful in this role

• Hold or be able to hold a current HMG HLC or any other current UK HLC that is less than three years old.
• Be able to attend client site in London on a regular basis.
• Demonstrate experience of delivering client engagements (projects, services or delivery centre operations) ideally to HMG.
• Have practical experience of implementing the CGI Management Framework, in particular CPMF and aspects of the Enterprise Policies and Processes.
• Have experience managing partners including annual reviews and career development in line with MPMF.

Ideally the candidate will be able to demonstrate knowledge and experience of the Secure Government and their operational environment.