Floor Manager - London
Reporting to the Store Manager, your main responsibilities will be: Ensuring a unique customer experience within your apartment:
- Make the customer the priority of the apartment ;
- Guarantee a personalized welcome to all our customers and optimal customer service ;
- Show proactivity, expertise, and passion ;
- Direct solutions for both apartment and web (omnichannel approach) ;
- Use the various Sezane & Octobre communication channels to develop your product knowledge ;
- Act as a role model by sharing your expertise with your team to help them develop their interpersonal skills and improve sales;
- Provide constructive recommendations and suggestions to your Store Director as part of a continuous improvement approach;
- Ensure the safety of people and property.
- Lead your team by motivating them and creating a positive and harmonious work environment;
- Foster collaboration within the team and between managers;
Onboard and integrate new team members; - Plan field operations (monthly schedules) and ensure execution and follow-up of daily planning;
- Guide and support each team member’s development by setting clear goals and monitoring progress;
- Provide clear direction and ensure team members have the necessary resources;
- Develop skills to meet Customer Service and Brand Image standards;
- Identify high-potential employees, recruit and train, and establish succession plans with the Store Director;
- Demonstrate managerial courage when supporting team members through challenges;
- Share and circulate information effectively;
- Maintain a 360° vision: continually optimize your team’s organization as part of a continuous improvement approach.
- Ensure teams properly embody the brand (Dress code/Attitude) ;
- Maintain the apartment's good appearance ;
- Participate in collection implementation and ensure its follow-up ;
- Ensure merchandising standards are maintained throughout the day ;
- Ensure commercial opportunities are maximized through effective store management;
- Follow fashion trends and monitor competitors;
- Coordinate or contribute to the planning of in-store marketing events.
- Have a strong command of Sezane’s policies, standards, and procedures;
- Apply and ensure compliance with operational processes, particularly stock management through regular cycle counts and cash register procedures (e.g. end-of-day closing);
- Manage specific processes such as returns, exchanges, and reservations;
- Oversee replenishment organization and deliveries (push flows);
- Ensure compliance with procedures regarding cash flow management and controlling;
- Make sure all technical equipment is operational (cash registers, scanners, back-office tools), and report and follow up on any malfunctions;
- Prepare and verify cash floats, perform cash pickups, and ensure end-of-day routines are properly followed;
- Train team members on the use of cash registers, related procedures, and best practices to deliver an optimal customer experience;
- Actively work to prevent shrinkage, administrative errors, and any financial losses.
- Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ;
- Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ;
- You are skilled at supporting and developing your team members to ensure optimal customer service ;
- We are looking for an agile person with a bubbly and dynamic personality to successfully carry out all these missions. Did you recognize yourself in this description and interested to join the Sézane adventure? If so, don’t wait any longer !
Recommended Jobs
Head of Revenue Operations (Hiring Immediately)
Zodia Custody is an institution-first digital assets platform backed by Standard Chartered, in association with Northern Trust, SBI Holdings, National Australia Bank, and Emirates NBD. Through the co…
Reservations Agent
Join the Team! Join the Millennium Family! If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Mille…
Large Enterprise Account Executive - Auth0 (Hiring Immediately)
Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Pla…
Multi-Site Bar Manager
Multi-Site Bar Manager London £45,000–£55,000 + Performance Bonus We are seeking an experienced and driven Multi-Site Bar Manager to lead drinks operations across three high-energy padel v…
Associate, Practice Accountancy
A very impressive accountancy firm with high profile and exciting clients are looking to grow their team. Key Responsibilities: Review/prepare book-keeping as required. Preparation of VAT …
Year 4 Teacher - Good School - Kingston - January 2026 Start
A welcoming and well-resourced Good School in Kingston is seeking a dedicated Year 4 Teacher to join their KS2 team from January 2026 . This is a Full-Time Year 4 Teacher role, offering the opp…
Assistant Manager
Assistant Manager – Full Time - Hours: 43 hours across 5 days per week. - Pay: £31,449 - £35,306 per annum. - Benefits: 6 weeks holiday, 15% staff discount, staff benefits package, and more! …
Senior C&E Operations Manager - Excel London
Job Details Senior Conference & Events Operations Manager - Excel London | Full-Time / Permanent £46,310 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus …
Purchase Legder
As Purchase Ledger the main purpose of the role will be: To ensure only goods that have been correctly ordered, delivered and are satisfactory standard are approved for payment. To ensure …
Year 2 Teacher - Wandsworth
A friendly Wandsworth primary is seeking a committed and energetic Year 2 Teacher to join KS1 on a Full-Time basis from January 2026. The successful Year 2 Teacher will be invited to collaborative pl…