Vertex Tax System Production Support Service Engineer

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for Vertex tax management systems and their integration with ERP platforms. This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.

Key Responsibilities

Functional Support

* Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions

* Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments

* Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)

* Ensure accuracy of tax rates, exemptions, and tax determinations

* Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex

* Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes

* Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy

* Receive, analyze, and prioritize related support tickets

* Provide timely solutions to users

* Document resolution steps and knowledge base articles

* Support system upgrades and patches

* Monitor system performances and recommend improvements

Required Qualifications

* Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax)

* 5+ years’ experience with Vertex tax systems and ERP integrations

* Knowledge of tax calculation rules, jurisdictions, and product taxability assignments

* Proficiency in SQL and data analysis

* Experience troubleshooting API integrations and data feeds

* Understanding of tax compliance reporting requirements

* Familiarity with SOX audit requirements for tax processes

* Experience with FBDI & ADFdi for data imports and updates

* Strong problem-solving skills for complex tax calculation issues

* Ability to document and communicate technical solutions effectively

This position requires a blend of tax domain expertise and technical troubleshooting capabilities to maintain critical tax management systems and ensure accurate tax calculations and reporting