3rd Line Cloud Support Engineer

Job Description
Title: 3rd Line Cloud Support Engineer
Location: Office-based Southwest London
Salary: Circa £40,000 to £45,000 depending on experience + pension
Permanent Position - Office Based - This position would appeal to a candidate with a permanent role background, including good tenure.
Travel: Occasional when required
Start Date: ASAP.


Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3rd Line Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhanceclients' business operations.
A-Level or HND level of qualifications
Strong verbal and written communication
Experience on a support helpdesk with a variety of technologies (MSP ideal)
Certifications of technical knowledge Key Responsibilities
Create scripts to improve cloud deployment and reporting mainly in SharePoint.
Be a dedicated support point for detailed firewall questions.
Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
Work effectively with external suppliers who are used to delivering elements of our service
Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges, and requirements.
Ensure that a strong customer service ethos is provided.
Cloud Management
Update Security and Network information to accurately account for changes in infrastructure
Test and rollout updates to firewalls and routers.
SharePoint creation and privilege management
Ability to track and remediate compromised accounts.
Working knowledge of a leading firewall vendor (FortiGate ideal)
MDM skills
O365 conditional access
Knowledge of Power BI, and PowerShell is an advantage.
What's in it for You
Opportunity to develop skills in new technology and control your technical environment.
Autonomy in your role, allowing for personal growth and efficiency improvements.
Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc. About Our Client
Our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other.


Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries. Apply now to take the next step in your career! Email your CV to


Services advertised are those of an Employment Agency