Field Service Engineer

Job Description

Field Service Engineer

We are seeking a highly skilled and dedicated CCTV Preventative Maintenance Engineer to join our growing team at Johnson Controls. The successful candidate will be responsible for performing routine maintenance, inspections, and proactive fault finding on a wide range of CCTV systems to ensure optimal performance, reliability, and compliance with industry standards. This role requires a strong technical understanding of CCTV technologies, excellent problem-solving abilities, and a commitment to delivering exceptional service.

Key Responsibilities:

• Execute scheduled preventative maintenance on various CCTV systems, including IP, analogue, and hybrid setups, cameras, NVRs/DVRs, VMS platforms, and associated infrastructure.
• Conduct thorough inspections of CCTV equipment, cabling, and connections to identify potential issues, wear and tear, or defects.
• Clean camera lenses, housings, and other components to ensure clear image quality.
• Verify proper camera alignment, focus, and field of view.
• Update firmware to existing CCTV & network devices.
• Test and verify the functionality of all CCTV system components, including recording, playback, remote access, and alarm integrations.
• Perform firmware updates and software patches as required to ensure system security and optimal performance.
• Diagnose and rectify minor faults or escalate complex issues to senior engineers or relevant departments.
• Maintain accurate and detailed records of all maintenance activities, inspections, and repairs in a timely manner.
• Provide technical support and guidance to clients on system operation and basic troubleshooting.
• Adhere to all health and safety regulations and company procedures.
• Manage and maintain vehicle stock and tools effectively.
• Stay up-to-date with the latest CCTV technologies, industry trends, and best practices.
• Participate in an on-call rota for out-of-hours support if required.
• Build and maintain strong relationships with clients, demonstrating a professional and helpful approach.

Required Skills and Experience:

• Proven experience (e.g. 2+ years) in preventative maintenance and servicing of CCTV systems.
• Familiarity with network protocols (TCP/IP) and basic networking concepts as they relate to IP CCTV systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent fault-finding and diagnostic skills.
• Proficient in the use of hand and power tools relevant to CCTV installation and maintenance.
• Strong communication and interpersonal skills, with the ability to explain technical information clearly to non-technical individuals.
• Highly organised with excellent attention to detail.
• Ability to work independently and as part of a team.
• Full UK driving license.
• Comfortable working at heights and in various environments.

Desirable Skills (not essential but a plus):

• Relevant industry certifications (e.g., CSCS, IPAF, PASMA, specific manufacturer training).
• Technical knowledge of various CCTV camera types (e.g., IP, HDCVI, TVI, AHD), NVRs/DVRs, and video management software (VMS) platforms (e.g., Hikvision, Dahua, Avigilon, Milestone).
• Experience with access control, intruder alarm, or other security systems.
• Basic electrical knowledge.

What We Offer:
• Competitive basic salary with excellent additional earnings potential
• Company vehicle
• Mobile phone and company laptop
• Optional Overtime
• Generous callout payments
• Travel Time
• Engineering Commission scheme/Sales referral incentive scheme
• Pension – we match up to 7%
• 25 days holiday plus bank holidays
• Company Vehicle, uniform, all PPE, tools and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities
• Staff referral scheme up to £2,000

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