International Sales Administrator

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION , CARE , IMAGINATION , and TRUST define the way we carry out our work across all of our teams.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

Clarion is renowned for being entrepreneurial and flexible in our approach to focusing on our customers and ensuring we only deliver platforms of the highest quality within our markets. We also look to innovate and create new offerings to directly meet the ever-evolving needs of our wide- ranging customers.

The Defence & Security Portfolio has a series of market-leading events currently based in the UK, USA, Europe and Asia. These range from confex style events to large scale exhibitions. All are market leaders within their ‘space’ and the next 12 months will see us continue to expand and innovate both in new geographies and on new platforms.

We have an exciting opportunity for an enthusiastic Sales Administrator to join our team, reporting to the Senior Portfolio Sales Administrator. The role will predominantly focus on providing administrative support; liaising with our international sales agents; promoter accounts and customers; in addition to supporting our newly established Exhibitor Services Journey.

Key Responsibilities:

• Provide strong administration support to the sales function.

• Develop a strong relationship with the Agents. Be the first point of contact when assistance is needed.

• Agent Campaign Management

• Assist the sales team process booth contracts, offering great customer service to all clients (EPS, general support)

• Processing all Pavilion Participants Forms (end to end process) for all International clients.

• Supporting and driving data capture and commercial processes.

• Salesforce - Run weekly reports and checks to ensure the floorplan and salesforce are aligned and monitor dashboards for accuracy.

• Maintain a process document of the role for business continuity.

• Coordinate with Customer Success team to ensure seamless integration of sales leads .

• Provide customer support via Freshdesk, email and telephone calls when required.

• Be knowledgeable to the EZONE (Exhibitor Portal).

• Participate in regular floorplan audits

• Processing extra fees

• Stay up to date with new products and features.

• Business travel to support our own, and competitor events, might be required for the role.

• Liaising with internal departments on the Canvas Service Desk and ticket fulfilment.

• Support “Sales Dealing” issues for International clients, changes and amendments with the finance team.

• Support the portfolio to highlight best practices and ensure uniformity across the business.

• Support teams across the portfolio of events if required from time to time.

Knowledge, Skills & Behaviours:

• Excellent organisational skills and the ability to work using initiative.

• Confident IT skills and experience of using CRM databases.

• Strong communication skills with internal and external stakeholders.

• Time management skills in the office and from home.

• Ability to work well under pressure and to strict deadlines.

• Working onsite during the build-up and open period of the show.

• Experience on Salesforce.com is not required but would be advantageous.

• Working knowledge of foreign languages is not required but would be advantageous.

• Displays a clear understanding of all the elements required to deliver a successful event.
  

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. ()

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. ()

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days’ holiday plus bank holidays

• End of year wellbeing shutdown (closed for the last week of the year)

• Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc.

• Summer Hours in August (3pm finish on Fridays)

• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work

• Pension Scheme

• Private Medical Insurance

• Health Cash Plan

• Wellbeing Library (MYNDUP)

• Mentoring Programme

• Season Ticket Loan

• Cycle to Work Schemes

• Free on-site gym and shower facilities

• Free eyesight tests

• Free flu vaccination – offered on site once a year for all employees

Our Values

PASSION

We deliver all our events with passion for people, the environment and businesses. We form connections with those who are just as passionate about what they do as we are. We always strive to exceed expectations and celebrate success. We love what we do, and it shows.

CARE

We care about our people and our products and work tirelessly to achieve lasting connections and satisfaction for ourselves, our customers and the businesses they support. We really get people - everyone is welcome.

IMAGINATION

Everything is possible. We constantly challenge the status quo and create amazing experiences and opportunities. We take huge satisfaction in solving problems. As open-minded and fun-loving people, the sky is our limit.

TRUST

We trust our skills, people and partners to deliver extraordinary events our customers have come to rely on. We support everyone around us and always learn through our experiences. We are honest and straight forward. You can always rely on us.

Equal Opportunities

We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution.

Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities.

When recruiting new employees or providing opportunities for promotion, we will:

• Recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents;

• Ensure that no person is unlawfully discriminated against;

• Select the best person for the role based on their skills, qualifications and abilities.

This statement sets out our commitment to equal opportunities and to preventing discrimination in the workplace.