Senior Market Manager, Client Connectivity

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Market Manager, Client Connectivity.

Global Payment Solutions is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country, regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Develop and execute country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with product strategies
• Be responsible for driving Corporate and Institutional Banking's revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience.
• Proactively own resolutions of issues – such as process/operating model, client complaints and internal readiness/training
• Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking
• Act as a subject matter expert for the client connectivity proposition across documentation, client onboarding, and channel capabilities (web, mobile, H2H and APIs) in client meetings, pitches and industry events
• Collaborate with market/product managers in the client connectivity global product team to ensure future state architecture, solution design and roadmaps reflect country/regional needs and are aligned with local regulatory frameworks
• Empower product managers to work directly with IT teams on project execution by clearly articulating client connectivity design requirements and helping them solve for market requirements/regulation
• Drive commercialisation and readiness for global client connectivity projects in market/region

To be successful in this role you should meet the following requirements:

• Experience in transaction banking, treasury services and/or payments and cash management in a market, product/digital commercialisation or client facing role
• Client management experience
• Knowledge and understanding of digital channel capabilities
• Strong understanding of market systems, products and bank operations, and stages in the product lifecycle and how this translates into market management strategies
• Excellent verbal and written communication skills with the ability to share and present information in a clear, concise and accurate way
• Experience of collaborating with/managing senior stakeholders
• Good track record of bringing new product/digital capabilities to market

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500