Procurement Operations Manager

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us.

The Role

The Procurement Operations Manager leads the Procurement Operations Hub - a high-performing, fast-paced engine room responsible for orchestrating all core procurement operational processes, including end-to-end supplier due diligence (covering all required risk, compliance, financial, legal, and data-security assessments), supplier onboarding, and the management of purchasing to ensure alignment with contracts, agreed terms, and governance standards. The role demands exceptional process management, rigorous quality control, and a commitment to continuously improving workflow efficiency. Managing a team of 2 - 3 associates, the Manager ensures that all activities are executed quickly, accurately, and professionally while providing outstanding customer service to internal stakeholders and suppliers alike.

Principal Accountabilities

• Lead the Procurement Operations Hub to ensure a high-performing, responsive service trusted for speed, accuracy, and professionalism.
• Oversee end-to-end supplier due diligence so all suppliers are assessed effectively across relevant risk domains, protecting Lloyd's from exposure.
• Manage supplier onboarding processes so supplier setup is completed quickly and accurately, avoiding delays to business operations.
• Ensure requisitions align with contracts and governance to maintain compliant purchasing that reflects correct terms and reduces commercial risk.
• Drive service excellence and customer experience to deliver a seamless, supportive, and professional service for stakeholders and suppliers.
• Lead, coach, and develop the Operations Associates to build a capable, motivated, and high-performing team that meets service and quality standards.
• Maintain and improve operational processes and controls to ensure efficiency, scalability, and reduction of errors and cycle times.
• Act as the central escalation point for operational issues to remove blockers quickly and maintain momentum across all workflows.
• Monitor performance, metrics, and throughput to provide visibility of operational health and drive continuous improvement.
• Collaborate with Procurement colleagues, and all 2nd line functions to ensure aligned controls, smooth handovers, and strong organisational integration.

Skills

• Customer service mindset with a professional, solutions-focused approach.
• Strong organisation and prioritisation to manage multiple workflows.
• Attention to detail across all operational processes and controls.
• Clear and effective communication with stakeholders and suppliers.
• Analytical and problem-solving skills to assess issues and risks.
• People management and coaching to support a small team.
• Process improvement skills to enhance efficiency and consistency.
• Confidence with procurement systems and digital tools.
• Resilience and adaptability in a fast-paced environment.

Diversity and inclusion are a focus for us - Lloyd's aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

Please note, clicking on this link does not register your application for the vacancy