IT Support Engineer

Harrison Holgate
London

A London Market insurance business is seeking an experienced IT Support Engineer to lead day-to-day IT operations on a 12-month fixed-term contract.

This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business.

Key Responsibilities

  • Manage and develop the IT Support team, ensuring SLA and service standards are consistently met.

  • Act as the escalation point for complex technical issues and incidents.

  • Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD.

  • Maintain IT security, networking, and compliance standards.

  • Lead the Joiners-Movers-Leavers process and manage IT assets and licensing.

  • Drive automation, process improvement, and operational efficiency initiatives.

  • Support business projects, upgrades, and vendor management.

About You

  • Proven experience in IT management or senior IT support roles within a corporate environment.

  • Strong technical expertise across Microsoft 365, Windows, networking, and security.

  • Excellent communication, leadership, and problem-solving skills.

  • ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.

Posted 2026-01-06

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