People and Culture Advisor

This is a part time role, 3 days a week (Tues, Wed, Thurs)

London based.

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

The People & Culture Advisor will play a key role in supporting two People & Culture Business Partners including providing BP-led support across designated business areas, to deliver a high-quality, professional advisory service. The role focuses on managing employee relations matters effectively, ensuring best practice, compliance, and contributing towards a positive employee experience. At all time the P&C Advisor will act as a role model and ambassador for People & Culture values, promoting fair, consistent and people- focused practices

Key Responsibilities

· Manage UK employee relations cases to a high standard, ensuring alignment with best practice and company policies

· Advise and support managers on a range of people matters, including:

o Performance improvement plans (PIPs)

o Disciplinary and grievance processes

o Restructures

o Probation management

o Sickness absence

o Family leave

o Flexible working requests

· Take ownership of case management from initial query through to resolution, ensuring accurate documentation and follow-up actions

· Provide clear guidance to managers on their roles and responsibilities within P&C processes

· Support with UK immigration processes, including:

o Advising on right to work, visa requirements, and ILR

o Managing Certificates of Sponsorship (CoS)

o Monitoring visa expiry dates and compliance

· Escalate complex or high-risk cases to the People & Culture Business Partner as appropriate and provide regular updates on key issues

· Contribute to People & Culture projects, reporting requirements, analysis of people data and trends to provide clear insights to support decision making

· To shadow/play a role in some Business Partner initiatives as required, supporting continuous improvement and personal development including operational support on cyclical people processes, preparing materials and insights, and supporting delivery of key people initiatives

Skills & Experience

· Proven experience in a People & Culture (HR) generalist role with strong employee relations expertise

· Sound knowledge of current UK employment legislation and HR best practice

· Experience managing end-to-end employee relations cases

· Familiarity with HR systems (preferably Workday) and comfortable with analysing data & insights

· Experience handling sponsorship and visa processes is highly desirable

· CIPD qualification (part-qualified or fully qualified) is preferred

· Strong organisational skills with the ability to manage and prioritise a varied workload

· Calm and resilient under pressure

· Sound judgement with the ability to balance commercial priorities with risk management

· Excellent communication and stakeholder management skills

· Preferably comfortable using AI and digital tools to enhance efficiency, insight generation and quality of outputs

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]