Head of Data, Analytics & Insights

About Unbiased

Unbiased is an AI-enabled financial advice platform, empowering people to make confident financial decisions and delivering unrivalled growth for advice firms.

With the greatest wealth transfer in history now underway, Unbiased connects people to trusted advice across pensions and retirement, inheritance planning, mortgages, accountancy, and more.

The Unbiased platform applies advanced models trained on a rich dataset of user activity to intelligently match individuals with qualified advisers, providing the easiest and most reliable way to access financial expertise.

Since 2010, Unbiased has generated over $100 billion in AUM opportunities for financial advisers, with 65% of prospects new to advice. Reaching more than 10 million consumers annually, it is the leading source of client demand in the industry.

We have big ambitions to improve how people tackle the biggest decisions, and working at Unbiased means working with smart, motivated people who believe in this. We have a fun, but in an ambitious environment where we are simply trusted to get stuff done.

We actively encourage women to apply and bring their diverse perspectives to our team, as we believe in fostering an inclusive and empowering workplace where everyone can thrive. We are a female founded company, with a culture focused on diversity and inclusion amongst our entire team.

The Role

We are looking for a Head of Data & Analytics to shape how Unbiased will use data to grow our business over the next five years. This is a pivotal leadership role, responsible for shaping our data strategy, developing an existing high-performing team, and ensuring data is a core asset driving both internal decision-making and customer value.

AI is a core part of our strategy, so you will be both experienced with and excited by AI and the commercial opportunities it brings. You’ll be a strategic player-coach who is experienced in having strategic discussions and also comfortable with being hands-on. You’ll work closely with the senior leadership team along with being a key partner for our marketing, commercial, finance and product teams.

In a nutshell, you’ll be responsible for…

Data Strategy & Leadership

• Define and own the company-wide data & analytics strategy

• Partnering with relevant teams to ensure we leverage ML & AI to create opportunities with our data for commercial outcomes

• Develop and scale a high-performing data function (engineering, analytics, science)

• Act as a thought leader on data maturity and governance, championing a data-driven culture across the company

Product & Customer Value

• Partnering with product management to productise data for commercial outcomes and bring it to market

• Drive innovation in how Unbiased accesses and benefits from their data (e.g., benchmarking, predictive insights, anomaly detection)

Data Infrastructure & Governance

• Responsible for the overall data architecture and pipelines to support current and future needs.

• Ensure best practices in data governance, quality, security, and compliance e.g. GDPR, ISO standards

• Own relationships with relevant technology vendors and manage data platforms and tools

Analytics & Insights

• Deliver actionable insights that guide strategic and operational decisions

• Partner with commercial, product, and customer success teams to improve performance through data

• Lead the development of dashboards, reporting, and self-service analytics capabilities

Team Development

• Mentor and inspire data professionals, creating a culture of excellence and curiosity

• Balance strategic vision with hands-on leadership, especially in the early stages of building the function

To succeed, you’ll need…

We’re looking for a senior data leader who combines technical expertise and commercial acumen with marketplace experience.

• 10+ years’ experience in data, with at least 3-5 years in management and leadership roles

• Strong applied econometrics skills, including experience using statistical models to forecast performance and analyse customer and market behaviour

• Proven experience in a two-sided marketplace, with an understanding of consumer and customer behaviour, supply/demand modelling, marketplace economics and marketplace metrics (incl capacity modelling, demand forecasting, dynamic balancing)

• Data science, AI/ML experience

• Statistical and analytical skills including; experimental design, predictive modelling, pricing & elasticity modelling, segmentation and funnel analytics for multi-stage interactions.

• Proven experience designing and scaling data architecture, analytics, and governance in a SaaS or tech-driven environment

• Hands-on skills in modern data stacks e.g., cloud warehouses, ETL/ELT pipelines, BI tools, specifically Looker

• Strong stakeholder management - able to translate data insights into business impact and communicate with execs, engineers, and non-technical teams

• Track record of building and developing high-performing data teams

Desirable :

• Experience in SaaS or fintech (in addition to marketplace)

• Familiarity with outcome-based analytics in B2B products

• Demonstrable experience of data monetisation and opportunity discovery

• Knowledge of A/B testing and Google Analytics

Our Shared Values...

At Unbiased we have set of values that underpin the work that we do, we hope you’ll share these too!

· Be relentless about progress - working at pace to solve problems, navigate around blockers and prioritising company OKR’s.

· Own it and get it done – taking ownership of your projects, involving the right people at the right time and making meaningful contributions.

· Share and seek input – proactive in seeking and acting upon feedback. Being open, sharing knowledge and proactively communicating.

· Enjoy the journey – Ensuring cross-team collaboration and proactively celebrating achievements of your peers

How we’ll take care of you:

· Investment in your Development: Alongside in-house training, you’ll be allocated a generous yearly allowance to invest in your career development.

· Investment in your Wellbeing : Your wellbeing is a top priority for us, and you’ll be able to benefit an annual wellbeing allowance. On top of this, we have arranged for Private Medical Insurance for extra peace of mind for you and your family

· Social Events: We’re a social bunch so you can expect plenty of activities based in and around our vibrant office in the heart of Farringdon.

The Usual Benefits:

· Holiday: you’ll be allocated plenty of holiday to ensure that you have enough time to recharge, work-life balance is super important to us here (you’ll also have your birthday off as paid annual leave)

· Flexible working: we’ll work with you to find the balance of office-based work and remote working

· Pension: you’ll be able to save via salary sacrifice scheme, with Unbiased contributing above the minimum required amount, subject to banded earnings.

· Private Medical Insurance: you can add your dependents and spouse

· Payroll Giving: donate to your charities of choice in the most tax-efficient way, via salary sacrifice

· Life insurance

· Cycle to work scheme

Equal Opportunity

The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Unbiased are made up of broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

Data Privacy

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Unbiased, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Unbiased has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Agencies

As much as we appreciate the help, we’re using our own direct sourcing methods or we’re working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email [email protected] FAO our Talent Manager, speculative phone calls will not be taken by our team neither will CV submissions without Unbiased or the candidates expressed consent.