Operations Analyst

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

As an Operations Analyst, you will play a key role in delivering insightful, data-driven analysis that supports operational excellence and a strong customer focus. You will be responsible for producing, analysing, and distributing key performance indicators (KPIs) that help drive best practices across operations.

A core part of your responsibilities will include gathering and preparing data for client and trustee reporting, ensuring accuracy, timeliness, and compliance. In addition, you will work closely with cross-functional teams to support the development of business cases, provide analytical input for strategic initiatives, and evaluate the success of changes through robust benefit realisation.

The ideal candidate will be confident in working with stakeholders at all levels, translating complex data into clear insights and actionable recommendations that inform business decisions.

Responsibilities:

• Responsible for the production, analysis and distribution of operational key performance reports. This includes regulatory, trustee and client governance reporting obligations.

• Confidently present findings and make recommendations, bringing your audience on a journey of discovery and bringing the data to life.

• Design, implement and deliver a suite of management information that evolves with the business to inform and influence the development of:

• Operational performance and delivery against a set of standards

• Resource planning

• Knowing our customer

• Product development

• Ensure the data governance framework remains robust so data sources are up to date, data provided is accurate and meets ongoing business needs.

• Meet regulatory and trustee reporting obligations and business deadlines.

• Interpret data sourced across Operations to inform the leadership team in the context of its objectives and to drive customer focus.

• Attend and present at internal forums, Trustee site visits or in client workshops where data expertise is needed.

• Support local implementation of operational change driven by monitoring of processes to identify opportunities for improvement (cost reduction, increased efficiency, improved customer service). Assist with business case assessment to inform next steps and prioritisation.

• Collaborate with other SPMT functions to complete comprehensive benefit realisation following implementation of change or communication campaigns.

• Act as technical specialist, receive, investigate and respond to technical queries from customers, intermediaries and or colleagues across the business relating to operational data insights.

• Gather comprehensive information to support decision making and recommendation.

• Resolve issues using commercial and business awareness.

• Build key stakeholder relationships and engagement with broader business in relation to data projects and product development.

• Maintain accurate and appropriate records; producing timely management information.

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Experience in an operational and financial services environment, ideally DC pension experience.

• Technical capability in business process modelling, database design & structures, information management, data administration preferred.

• Experience of identifying business intelligence data, interpreting trends and rationale to make recommendations.

• Experience of SQL programming language and use of Snowflake.

• Professional and accountability, projects credibility.

• Sets high standards for quality and timeliness.

• Senior stakeholder management.

• Accepts and tackles demanding goals with enthusiasm.

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor .

BENEFITS

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.

• £500 annual training budget to spend on your professional development

• Extensive private healthcare, including dental, eyecare and EAP

• Enhanced sick leave (three months’ pay per year)

• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)

• Death in service insurance cover

• Fully-paid five-week sabbatical after five years of employment

• In office wellbeing, such as manicures, massages and barbers.

• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.