Head of Reporting and Insights, Client Connectivity

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling business to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and ambitions.

We are looking for an innovative and strategically minded person to join our team in the role of Head of Reporting and Insights, Client Connectivity. In this fantastic role, you will be responsible for definition and execution of the reporting and client insights strategy for Corporate & Institutional Banking (CIB) transaction banking channels across web, mobile, API and host-to-host. Lead the delivery of innovative solutions to support evolving client requirements for delivery of user, transaction, account and market reporting and insights. Lead migration away from legacy HSBCnet capabilities to Neo capabilities. Oversees activities across the product development life cycle i.e. product development, commercialisation, and risk management for specific product domain.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Define and execute short- and medium-term execution strategy to drive client experience improvement and operational efficiency to position HSBC as the world’s best bank for client connectivity. The goal is to enable seamless integration of reporting and insights capabilities with client’s systems and processes, across GPS, GTS and MSS. Create solutions that provide clients with high volume streaming of data and data libraries that allow configuration without customised development.
• Use a deep understanding of customers business processes to get beyond the data and leverage generative AI, to deliver insights and the next best actions via conversational interfaces and other content to support interactive digital servicing.
• Develop a product roadmap that enables CIB product strategy and considers the varying needs/complexity across CIB client segments – Innovation Banking, International Banking, Corporates, New Economy, Institutional etc. Work with GPS, MSS and GTS product domains to algin roadmaps and create shared capabilities, as well as other Client Connectivity product verticals i.e. HSBCnet, Mobile, Connect, APIs to provide channel agnostic experience.
• Deliver product capabilities that enable seamless consumption and integration, self-service, and intuitive user experience design. Lead the migration and demise of legacy capabilities. Engage with Regional Client Connectivity, Sales, Client Service and Coverage to address colleague and client feedback in process and user experience design.
• Drive a front-to-back, collaborative culture across business, technology, and operations teams. Collaborate with technology and operations to align goals, challenging legacy thinking, practise and approach to drive innovation and execution at pace.
• Lead a team of product managers, product owners and transformation managers. Empower team by clearly articulating product vision, roadmap, and prioritisation. Enable high performance and risk aware culture. Set individual team goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.
• Own commercialisation and readiness for reporting and insights. Ensure proper go-to-market plans are in place including pricing and billing procedures. Track benefit realisation in line with business case OKRs and team KPIs/scorecard.
• Assist the Chief Product Officer of Neo Connectivity with the definition and adoption of the Client Connectivity strategy, supporting the broader team including countries and regions to meet SVS OKRs and KPIs.

To be successful in this role you should have the following:

• Deep understanding and experience of banking data sources, their usage and data warehousing.
• Experience with account information, reporting types and standards.
• Working knowledge of AI, Generative AI, Insights and content curation delivery.
• Proven experience delivering digital or product transformation at scale, with evidence of innovation and/or legacy product/channel demise. Cross product knowledge i.e. payments and cash management, security services, global trade is a strong advantage.
• Progressive experience within agile product delivery within transaction banking product management, and/or digital channels, including experience of managing diverse, cross-functional or cross-regional teams.
• Strong leadership and communication, a record managing teams.
• Excellent knowledge and direct experience of product life cycle disciplines, product governance and change management processes.

This is a hybrid role based in London.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500