Business Domain Architect (Hiring Immediately)

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Job reference 338045
Business Domain Architect
Competitive salary plus car allowance, healthcare , 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time Hybrid working London Farringdon x3 days week

Shape the future of our enterprise‑wide CRM ecosystem

We’re looking for a Business Domain Architect – CRM to lead the strategic direction, design assurance and architectural governance of our Salesforce‑based CRM landscape. This is a pivotal role at the heart of our digital transformation — ensuring our CRM platforms evolve coherently, scale sustainably, and deliver meaningful value across the organisation.

You will define the long‑term CRM domain architecture, align Salesforce clouds with business strategy, and guide cross‑functional teams to deliver high‑quality, future‑proof solutions. Operating across multiple squads and business functions, you’ll influence enterprise‑wide decisions and shape a roadmap that supports growth, customer experience and operational excellence.

If you’re a strategic thinker who can simplify complexity, challenge constructively and lead with clarity, this is an opportunity to make a significant impact.

What you’ll lead & deliver

1. Domain Architecture Leadership & Design Assurance

• Shape the CRM strategic roadmap in partnership with Product leadership.
• Provide design assurance across Salesforce Sales, Service, Marketing and Data Clouds.
• Ensure alignment with enterprise architecture and long‑term CRM strategy.
• Own the CRM business domain architecture, ensuring coherence across the ecosystem.
• Challenge and guide Solution Architects on domain fit, data strategy and cross‑cloud alignment.
• Ensure integration with the Single Customer View (SCV) on Google Cloud Platform.

2. Cross‑Functional Collaboration & Scoping

• Engage senior stakeholders to scope new Salesforce initiatives and assess ecosystem impact.
• Partner with Data, Operations, Transformation and other functions to align roadmaps.
• Represent CRM in enterprise architecture forums, governance bodies and annual planning cycles.

3. Leadership, Guidance & Solution Governance

• Provide expert guidance to Business Analysts and Product Owners on epics, stories and domain models.
• Ensure squads operate within architectural guardrails and follow best‑practice configuration, data modelling and integration patterns.
• Champion architectural governance and sustainable design principles.

4. Product Management & Decision Support

• Support prioritisation of the CRM backlog, ensuring investment aligns with strategic value.
• Act as the voice of the business domain during key programme decisions.
• Facilitate trade‑off discussions balancing innovation, scalability, technical debt and time‑to‑market.

Your impact

• Architectural design assurance for a technology portfolio of ~£20m.
• Influence CRM strategy across multiple squads and cross‑functional teams.
• Shape enterprise‑wide alignment across Data, Operations, Marketing, Sales and Transformation.

What you bring

Skills & Behaviours

• Strategic thinker with a pragmatic, delivery‑focused mindset.
• Strong communicator able to simplify complexity for business stakeholders.
• Collaborative leader comfortable working across organisational boundaries.
• Proven ability to provide architectural governance in large transformation programmes.
• Skilled stakeholder manager with influence at senior levels.
• Able to operate effectively in a fast‑moving, multi‑squad environment.

Experience

• Leadership experience guiding BAs, POs, Architects or cross‑functional squads.
• Strong background in Agile delivery models (Scrum, SAFe).
• Experience with enterprise integration patterns and API‑led architectures.
• Demonstrable experience in CRM or Salesforce‑centric transformation programmes.

Qualifications (desirable)

• Salesforce certifications such as:
• Application Architect
• System]]>