Tour Co-ordinator

Are you looking for a good way to combine getting fit and earning money in London? Thinking of working and gaining experience in the travel industry?

City Wonders is a leading, award-winning tour operator based across both Europe and America.

In London, we are currently looking for passionate and hard-working Tour Coordinators to join our growing team. You will be responsible for welcoming and assisting guests, managing our meeting points and ensuring ground operations run smoothly - most importantly providing exceptional experience for our customers!

What will you be responsible for in City Wonders?

• Provide an excellent level of customer care at our tour meeting points, listening to guests' queries and assisting them with any request they may have.

• Work closely with City Wonders guides and Tour leaders to aid them in ensuring a smooth and punctual start to the tour.

• Responsible for signing in guests and creating groups ready to be assigned to City Wonders guides and Tour Leaders.

• Manage, collect and distribute venue tickets and headsets amongst guests and guides.

• Interact with customers and address their questions, concerns, and needs in a friendly and professional manner.

Have you got the City Wonders skills and fit?

An upbeat and positive mentality is essential, first impressions count, and our coordinators are usually the first interaction the customer has with City Wonders.

A good level of English is essential (additional languages are a plus) with excellent verbal communication skills.

Some knowledge of the city and its surrounding regions, including popular tourist destinations, historical landmarks, and local customs.

Ability to provide quick solutions to operational problems that may occur.

Strong organizational and time management skills to ensure smooth operation of tours.

Filling out tour report and escalating issues in a timely manner.

Exceptional customer service skills with a positive and friendly attitude are essential.

Basic understanding of back office/CRM as a plus.

Ability to work in a team and foster team spirit

The ability to work collaboratively with colleagues across functional and geographic boundaries.

What can City Wonders provide its Tour Coordinators with?

Free lance working and flexible schedule

Training and development opportunities to enhance your customer care skills.

The opportunity to work with a dynamic and multicultural team.

The chance to meet and look after guests from all over the world.