Area Planner
Planning repairs works for pre and post inspection, reactive and emergency repairs.
Prioritising emergency works.
Booking appointments and allocating works to the available operatives and following works from start through to completion.
Ensure all relevant data is updated on a timely basis.
Liaising with tenants and Operatives to arrange repairs.
Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work.
Take part in meetings, supervision, training as requested by the manager.
Experience Required: Previous experience of working with a Housing Association / Local Authority or contractor in either a Planning, Scheduling or Customer Service capacity
Excellent communicator, with strong organisational skills
GCSEs at Grade C or above and including Mathematics and English
Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
Experience of using database systems (Connect / Northgate / DRS)
Construction related knowledge
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