Operations Management Accountant (Hiring Immediately)

We’re looking for a commercially minded and detail-driven Operations Management Accountant to help us deliver transparent, data-led energy management services across our portfolio. In this role, you’ll take ownership of financial tracking, client billing, and performance reporting, while supporting budgeting and tariff modelling. You’ll play a key role in ensuring our clients understand exactly how their heat network is performing, financially and operationally, and work closely with internal teams and service providers to maintain accuracy and insight. Confident communication with the ESCo Board is essential, as you’ll be expected to raise financial risks or opportunities and contribute to the strategic oversight of our contracts. Duties and Responsibilities: Financial Accounting & Reporting Track and reconcile plantroom operational costs (e.g. energy, maintenance, repairs). Produce monthly profit & loss statements and balance sheets for each scheme. Manage accruals, prepayments, and journal entries. Ensure all ESCo cashbooks are up-to-date Ensure all relevant invoices, costs, and data are logged accurately against the correct scheme. Develop dashboards or spreadsheet models for contract tracking and internal reporting. Prepare clear, client-facing financial reports. Present monthly or quarterly financial reports to clients (virtually or in person). Confidently communicate financial findings, concerns, or risks to the ESCo Board, including supporting data and clear recommendations Provide clients with VAT Reports Budgeting, Forecasting & Commercial Analysis Support client budgeting and forecasting through proposed tariffs. Model the financial impact of proposed maintenance activities or capital improvements. Contribute to long-term financial planning and strategy for ESCo contracts. Calculate and track KPIs (e.g. Scheme Surplus / Heat Network Efficiency / Meter Health) Monitor contract-level financial performance and highlight underperforming areas. Identify trends or inefficiencies that could drive cost savings or revenue opportunities. Benchmark performance across sites and provide insights to improve service delivery or pricing structures. Operational Support & Coordination Liaise with service providers to confirm costed works and schedules. Coordinate with internal teams to capture maintenance data for reporting. Ensure planned preventive maintenance (PPM) schedules and reactive works are reflected in cost reporting. Monitor service level agreement (SLA) compliance across contracts and contribute to performance metrics. Work with operational staff to improve cost control and financial visibility of day-to-day services. Assist with the onboarding of new sites or contracts from a financial perspective. Client Billing & Support Coordinate client invoicing and ensure accurate billing for utility recharges, services, and maintenance works. Support client queries related to costs, billing, or site performance. (B2B) Assist in producing documentation for client reviews, audits, or contract renewals. Support contract reviews by providing insights into site-level financial performance. Governance, Systems & Process Improvement Ensure compliance with financial controls and procurement procedures. Work cross-functionally with operations, finance, and service delivery teams. Contribute to ongoing process improvement initiatives. Location and working hours: 37.5 hours per week Monday to Friday 09:00 to 17:30 Office location: Moorgate, London (WeWork) Flexibility to work from home as agreed with line manager Attendance at monthly ESCo Manager meetings held in London Required skills and attributes: Broad experience in an accounting, finance analyst, or operations finance role (management accounting bias) Comfortable working in or alongside operations, maintenance, energy, or facilities management Advanced Excel skills (pivot tables, lookups, dashboards) Strong attention to detail and continuous improvement mindset Confident working independently as well as contributing to collaborative improvements Experience with financial systems (e.g. Xero/ Sage) and/or CAFM tools (e.g. BigChange) preferred Benefits: Salary: Up to £50,000 per annum, dependent on skills and experience Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave. Pension Scheme: Employer pension contribution matched at 4%. Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges. Corporate Social Responsibility (CSR) Programme: DO RIGHT WITH INSITE provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here Social Events: Regular company social events, including an annual Summer Party and Christmas Party. This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement. About Insite Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together. At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace. Our Values: Community Innovation Excellence Sustainability